Technical Customer Success Manager

About Sweet Security

Sweet Security is one of the fastest-growing companies in cloud and AI security, backed by top-tier investors and trusted by leading global enterprises. This is a chance to join at a pivotal moment—where strong product-market fit, real customer momentum, and a bold vision for the AI era are already in motion. The team combines deep technical expertise with a culture of ownership, speed, and high standards, giving you the opportunity to make a real impact, shape the category, and grow alongside a company that’s quickly becoming a defining player in modern security.

With $120M in funding, Sweet Security is building the next generation of runtime cloud and AI security.

Job Description

We're looking for a Technical Customer Success Manager to own customer relationships and help customers maximize the value of our platform throughout their entire journey - from onboarding and adoption to renewal and expansion.
In this role, you'll combine deep technical expertise with outstanding customer-facing skills, acting as a trusted advisor to both security practitioners and executive stakeholders. You'll work closely with Product, Engineering, Sales, and Support to ensure customers successfully adopt our platform while driving long-term retention and growth.

Responsibilities

• Own the end-to-end customer lifecycle, including onboarding, implementation, adoption, renewal, and expansion.
• Build trusted relationships with customer stakeholders, from security engineers to executive leadership.
• Guide customers in adopting and optimizing Sweet Security's Cloud Runtime Security platform.
• Lead technical onboarding sessions, product training, and best-practice workshops.
• Act as the primary technical advisor for customers, helping them investigate issues, solve technical challenges, and achieve their security goals.
• Proactively monitor customer health, identify risks, and drive successful renewals and expansion opportunities.
• Collaborate closely with Product, Engineering, and Support to advocate for customer needs and improve the platform.
• Manage technical escalations and coordinate internal resources to ensure timely resolution.
• Develop Success Plans with customers, define measurable goals, and track progress over time.

Requirements

• 5+ years of experience as a Technical Customer Success Manager, Customer Success Engineer, Technical Account Manager, or a similar customer-facing technical role.
• Strong background in Cloud Security, including technologies such as CNAPP, CDR, Runtime Security, CSPM, or related domains.
• Strong troubleshooting and problem-solving skills with a hands-on technical approach.
• Experience working with customers and managing technical relationships.
• Excellent communication and presentation skills, with the ability to engage both technical and executive audiences.
• Self-driven, proactive, and comfortable working in a fast-growing startup environment.
• Experience with cloud platforms such as AWS, Azure, or GCP, and services including Kubernetes, ECS, Fargate, and containerized environments.