Technical Customer Success Manager

About Sweet Security

Sweet Security is one of the fastest-growing companies in AI and cloud security, building a fundamentally different approach to protecting modern applications. Instead of simply detecting threats after they occur, Sweet proactively enforces security in runtime, helping organizations stop risky behavior before it impacts production. 

Backed by $120M in funding and trusted by leading enterprises, we're growing rapidly and looking for exceptional people who want to solve hard technical problems, move fast, and help define the future of cloud and AI security.

Job Description

We're looking for a Technical Customer Success Manager to own customer relationships and help customers maximize the value of our platform throughout their entire journey - from onboarding and adoption to renewal and expansion.
In this role, you'll combine deep technical expertise with outstanding customer-facing skills, acting as a trusted advisor to both security practitioners and executive stakeholders. You'll work closely with Product, Engineering, Sales, and Support to ensure customers successfully adopt our platform while driving long-term retention and growth.

Responsibilities

• Own the end-to-end customer lifecycle, including onboarding, implementation, adoption, renewal, and expansion.
• Build trusted relationships with customer stakeholders, from security engineers to executive leadership.
• Guide customers in adopting and optimizing Sweet Security's Cloud Runtime Security platform.
• Lead technical onboarding sessions, product training, and best-practice workshops.
• Act as the primary technical advisor for customers, helping them investigate issues, solve technical challenges, and achieve their security goals.
• Proactively monitor customer health, identify risks, and drive successful renewals and expansion opportunities.
• Collaborate closely with Product, Engineering, and Support to advocate for customer needs and improve the platform.
• Manage technical escalations and coordinate internal resources to ensure timely resolution.
• Develop Success Plans with customers, define measurable goals, and track progress over time.

Requirements

• 5+ years of experience as a Technical Customer Success Manager, Customer Success Engineer, Technical Account Manager, or a similar customer-facing technical role.
• Strong troubleshooting and problem-solving skills with a hands-on technical approach.
• Experience working with customers and managing technical relationships.
• Excellent communication and presentation skills, with the ability to engage both technical and executive audiences.
• Self-driven, proactive, and comfortable working in a fast-growing startup environment.
• Experience with cloud platforms such as AWS, Azure, or GCP, and services including Kubernetes, ECS, Fargate, and containerized environments.
• Familiarity with Cloud Security technologies such as CNAPP, CDR, Runtime Security, CSPM, or related domains is an advantage.