Account Manager

Account Manager

Location: New York (Hybrid)

About Swap

Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.

Your Role

We’re looking for a driven Account Manager to join our New York team. You’ll be the trusted partner for our brands in the U.S., ensuring they’re successful, satisfied, and scaling with Swap. From onboarding and adoption to renewals and upsells, you’ll own the client relationship end-to-end

This is a hybrid role based in New York, with three in-office days per week.

Key Responsibilities

• Own relationships – Be the go-to advisor for merchants, building trust and long-term partnerships.
• Drive adoption – Help clients maximise Swap’s platform and see real, measurable ROI.
• Spot growth opportunities – Identify and execute on upsell/expansion
  opportunities.
• Problem-solve quickly – Proactively resolve client challenges and keep retention
  rates high.
• Collaborate cross-functionally – Partner with Sales, Product, and Support to
  deliver seamless experiences.
• Think strategically – Build account plans, track KPIs, and use data to push growth.
  
  

Qualifications

• 3–5 years in account management (ideally e-commerce or SaaS).
• A proven track record of retaining and growing accounts.
• Sharp communicator — persuasive, clear, and confident.
• Data-driven problem-solver with strong commercial instincts.
• Thrives in fast-paced, high-growth environments. 

Who you are

• Ambitious, competitive, driven by revenue and results
• Sharp communicator - clear, persuasive, confident
• Highly organised pipeline management skills
• Comfortable in fast-paced environments, hungry for growth
• Coachable & can take feedback.

Perks and Benefits

• Opportunity to shape the direction of a rapidly growing startup.
• Collaborative and inclusive work environment.
• Equity stake in Swap.
• Competitive salary.
• Hybrid working model with a Mac or PC company laptop.
• Competitive holiday allowance (plus public holidays).
• Flexible working hours.
• Accelerate your learning potential working at a high-growth startup.
• The opportunity to work with a stellar global team.