Credit Controller and Accounts Receivable Specialist

Company

Say hello to the ecommerce OS.

Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.

The Role

We’re seeking a proactive and detail-oriented Credit Controller to join our Finance team. In this pivotal role, you will manage the company’s accounts receivable processes, ensure timely collections, maintain positive client relationships and support our cash flow management as we scale globally.

This is an exciting role for a problem solver who enjoys working within a fast paced start-up environment and can drive the implementation of new systems, processes and policies.  

The responsibilities of this role can change in line with your skills in the future and this is an opportunity to shape this role as Swap grows.

Key responsibilities

Billing 

• Obtain and review the products and terms that are included in the customer contracts from our CRM Tool and prepare the customer profiles in our ERP.
• Proactively manage the cash collection via setting of Direct Debit templates and communicating with customers.
• Assist in the preparation of the monthly invoices and customer queries.

Credit Control and Management of Accounts Receivable 

• Manage and monitor customer credit accounts and payment terms.
• Proactively follow up on outstanding invoices via phone, email and CRM tools.
• Collaborate with Sales, Onboarding, Customer Success and Finance to resolve billing issues or disputes acting as a cross functional business partner to internal stakeholders.
• Prepare regular debtor reports, adding necessary comments including assessment of customers’ creditworthiness, which are presented to management and provide cash flow forecasts.
• Create a thorough credit control policy which includes different actions and points of contacts depending on the age of the outstanding debt in order to coordinate the collection efforts and keep all relevant parties involved. 
• Create a framework for recognition of bad debts and ensure that this is applied consistently for credit control and accounting purposes.

Other Support

• Export, manipulate using excel formulas and review customer data from our internal database
• Contribute to the implementation of the new billing system that consolidates data from multiple sources.
• Contribute to the implementation of our internal A/R queries portal in collaboration with Sales and CS Team.
• Contribute to the transition into a new ERP (Netsuite or similar).
• General accounting support within accounts such as received cash reconciliation.
• Support month-end closing activities relating to receivables.
• Audit support

What we would like to see

• 3+ years experience in Credit Control, preferably in a SaaS, fintech, or tech-driven company, preferably working with international clients and multi-currency accounts.
• Comfortable using accounting software (Xero, NetSuite, or similar) and CRM tools.
• Strong communication and negotiation skills with customers and internal stakeholders and a customer-centric mindset.
• Highly numerate with analytical skills and attention to detail.
• Ability to take initiative and work with minimal supervision in a rapidly changing environment.
• A problem solving, hands on and common sense approach, not afraid to talk to multiple stakeholders and challenge their responses.
• Flexible and adaptable to change including new systems.
• Interest in ecommerce and working in a start-up environment.