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CRM Manager

London

What is Super Payments?

Our mission is to power free payments forever and everywhere for businesses, and more rewarding shopping for customers so that everyone wins. By making payments free and then passing on the savings to customers we are disrupting the payments industry while increasing sales and customer loyalty.

We are growing fast, with 1,000+ businesses and 400,000+ customers using our service, and revolutionising traditional payment companies with a unique, 10x better proposition.

Led by former CEO of Funding Circle, Samir Desai, we have raised over $30m of funding from leading venture capital and angel investors including Accel, Union Square Ventures and Localglobe and high profile angels.

Our Values - Our culture is our DNA. it defines our mission, our goals, how we operate and communicate on a day to day basis, and how we attract and hire great talent:

  • Be customer obsessed.

Everything begins here. We only succeed if consumers and retailers succeed.

Faster, better, cheaper for the customer. 

  • Move fast.

Build, iterate and learn quickly - always think of the automated solution first. 

A slow decision is worse than a wrong decision. 

  • Own it.

Think big, start small and power through problems to get it done.

A small group of committed people can change the world.

  • Be open.

Build open, honest and respectful relationships with each other. 

Transparency and integrity builds trust.

  • Win together.

Great work cannot be achieved alone. Bring the humility and leave the ego at the door.

It’s better to have a hole than an arsehole.

We are looking to hire an analytical CRM marketer to support the Growth Director during a period of exciting growth. Your specific focus will be on CRM, but you will also be responsible for all aspects of marketing and growth. 

 

We’re looking for someone hands on, who’s prepared to work at all levels, from campaign setup and optimisation, to strategic planning and presenting.

It’s a fast-paced start-up with bags of potential. The right candidate will be excited to learn fast, pivot when required, and constantly be thinking about new and fresh ways to solve problems.

 

Requirements

 

You will be responsible for:

 

  • Owning all aspects of CRM journeys & campaigns (including events & triggers, journey/campaign set-up, optimisation, troubleshooting, copywriting and reporting). This includes:
    • Shopper/customer-facing CRM
    • Merchant-facing CRM
    • Prospective merchant-facing CRM
    • Supporting role for Sales CRM
  • Working proactively with the Product and Data teams to optimise the available marketing data and events, improve performance management and reporting, and share insights across the wider business.
  • Supporting other marketing channels as and when required, including  SEO, PPC, Social Paid & Organic, Affiliates and the Super Payments website.
  • Working cross-functionally with Product and Sales to develop new acquisition and/or revenue channels, focusing on prioritising the right initiatives, creatives, tests and iterations.
  • Supporting the Growth Director to develop and build the growth strategy.

 

We'd love it if you have:

  • Excellent experience in CRM (journeys and campaigns), including the technical side and setup.
  • Incredible data and analytical skills, coupled with confident marketing decisions. 
  • Entrepreneurial attitude and approach with the ability to come up with innovative, and creative new ideas.
  • Customer-first mindset: you put yourself in their shoes for the journey.
  • Experience in other channels  like SEO/PPC, Facebook (inc. Instagram), Tik Tok and analytics & testing platforms. 
  • Experience working for a tech start-up would be the cherry on top of the cake! 

Please note that we would love you to be able to come into our Central London office at least two to three days a week. 



*The stated experience and background is a guide and does not preclude applications from  candidates with more or less experience, provided the requisite skills can be demonstrated.

Our Benefits - here’s a few and more to come ….

  • Tax advantage Share Options 
  • Choice of Laptop - Macbook or Windows
  • Flexible working model
  • Work from home set up 
  • Learning & Development opportunities
  • Contributory Pension Scheme  
  • Team lunch and social evenings
  • Your birthday off, plus one Revival day
  • Referral bonus (£2,000)

If you are excited about sharing the adventure, joining a growing team with big ambitions and you are really great at what you do, then apply now!

Super Payments is an equal opportunity employer, embracing diversity in all its forms and fostering an inclusive environment. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, neurodiversity status, pregnancy or trade union membership. 

Please let us know if you require any reasonable adjustments at any point during the application and/or recruitment process. 

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