CRM Operations Executive

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

We are looking for a highly organized and detail-oriented CRM Operations Executive to join our team. As a CRM Operations Executive, you will play a crucial role in managing and maintaining our customer relationship management (CRM) system, ensuring its smooth operations, and supporting the needs of the business.

You will work closely with cross-functional teams to assess our CRM requirements and continuously optimize our processes to enhance customer satisfaction.

We are looking for someone who:

• Is a native Romanian speaker with English at a business proficient level
• Has the ability to effectively communicate with stakeholders and collaborate across teams
• Is eager to drive continuous improvement, flexible to challenge issues/opportunities
• Has good organizational and prioritization skills, able to communicate project status effectively
• Has a flexible attitude and is responsive to accommodate last-minute requests
• Is enthusiast, creative, and motivated to achieve goals beyond what is required
• Has the ability to work well in a team and demonstrate strong ownership of all work-related areas
• Understanding of betting products, services, and customer engagement strategies would be a plus

What you'll be doing:

• Plan and execute multi-channel CRM campaigns (email, SMS, inbox, social media)
• Manage the end-to-end campaign process, including testing, setup, execution, and performance tracking
• Manage end-to-end bonusing process, including testing, setting and execution
• Monitor campaign performance and provide actionable insights
• Ensure compliance with local regulations and legislation to manage risks effectively
• Contributes in improving bonus and CRM tools
• Prepares weekly reports regarding activities performed and challenges encountered
• Tests and provides feedback for the development of new features proposed by the development teams
• Ensure data integrity and adherence to data privacy regulations (e.g., GDPR)

About us

We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.

With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.

Shaping the future of play

At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.

Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.

Global recognition and standards

The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).