Junior CRM Ops Executive

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

Job Description:

We are looking for a motivated and detail-oriented Junior CRM Executive to join our team. In this role, you will support the day-to-day activities of our customer relationship management (CRM) operations. As a Junior CRM Executive, you will manage the day-to-day operations of our customer relationship management (CRM) system. You will assist in maintaining data accuracy, executing CRM campaigns, and collaborating with the team to enhance customer experiences, while building your expertise in CRM tools and processes. You will work closely with cross-functional teams to assess our CRM requirements and continuously optimize our processes to enhance customer satisfaction.

Primary Responsibilities:

1. Manage the day-to-day operational activities in the CRM calendar based on stakeholders’ proposals.
2. Ensure the execution and deliverability of emails, push notifications, inbox messages and SMS.
3. Collaborate with CRM managers to define and document CRM processes, workflows, and standard operating procedures.
4. Monitor and escalate any technical issues or system errors encountered in daily activities, serving as the main point of contact for CRM-related inquiries and support.
5. Assist and follow up with the Customer Support team on any issues that may arise.
6. Collaborate with cross-functional teams to identify and document business requirements and translate them into CRM functionalities.
7. Contribute to improving bonus and CRM tools.
8. Ensure bonus and campaign mechanics testing.

Requirements:

1. Fluency in English with confidence in oral, written and reading communication.
2. Good organizational skills and the ability to manage multiple tasks and meet deadlines.
3. Strong attention to detail, with a willingness to learn how to manage and maintain data accurately. 
4. Good communication and interpersonal skills, with an openness to collaborate across teams.
5. A proactive attitude and eagerness to learn, with the ability to work both independently and within a team.
6. Ability to adapt to changing requirements and work in a fast-paced, dynamic environment.
7. Knowledge of Microsoft Office suite, especially Excel. 
8. Familiarity with CRM systems is a plus, but not required — we’ll teach you what you need to know

Desired but not Essential:

• Sports enthusiast
• Knowledge in online gaming and sportsbook 
• Previous experience in CRM

About Super

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers 

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.