Customer Engagement Manager

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

We're looking for someone who:

● Has proven experience in Customer Engagement & Experience related leading roles in betting & gaming companies.
● Has proven ability to manage external service providers.
● Strong understanding of customer journey flows and conversion funnels.
● Demonstrates a good team spirit.
● Has excellent communication skills.
● Has strong leadership & people management skills.
● Has fluency in Greek & an advanced level in English.

What you’ll be doing:

● Provide leadership to three different teams
● Build operational processes from the ground up for Customer Experience and Rewards teams
● Translate customer data and operational insights into strategic recommendations and cross functional action plans.
● Monitor Customer Experience Performance Indicators & drive a culture of a rapid issue resolution to reduce customer frictions
● Collaborate with CRM department to align on the reward structure to enhance customer retention.
● Monitor external provider performance against KPIs , SLAs & quality standards & drive solid Sales strategy

What we offer

● Competitive salary and annual bonus based on performance.
● Flexible work arrangements.- Comprehensive health, dental, and vision insurance.
● Access to professional development courses and certifications.
● Option to attend industry conferences

About Super

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers 

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.