Collections and Recoveries Officer

Collections and Recoveries Officer

Sumac Microfinance Bank Ltd is a premier, fully-fledged microfinance institution regulated by the Central Bank of Kenya. With a robust branch network spanning the country and a cutting-edge mobile banking platform, we bridge the gap between financial services and the entrepreneurs who drive Kenya's economy.

At our core, we are more than just a bank; we are a partner in growth. We provide a comprehensive suite of financial solutions—including Accounts, Loans, Trade Finance, Forex, and Bancassurance, designed to transform small ventures into sustainable, prudently managed enterprises.

About the Role

The job holder will be responsible for coordinating and ensuring appropriate and timely recovery actions on loans allocated, with objective of bringing the bank to order

Key Responsibilities: 

• Overall assessment and monitoring of allocated non-performing loan, Debt Recovery success rate, critically reviewing the amount due in an efficient and cost-effective way.
• Undertaking periodic review of securities held against all non-performing facilities to ensure these are perfected and that no dilution happens during debt recovery period.
• On case-by-case basis, assessing Bank’s positioning and its ability to recover amounts due without forced realization of securities held as far as possible. Detailed negotiations with defaulting clients for facilities restructure.
• Undertaking periodic review of securities held against all non-performing facilities to ensure these are perfected and that no dilution happens during debt recovery period.
• When realization of securities is inevitable, ensuring that the process is handled procedurally in order to avoid delay through intermittent litigation and potential risk exposure.
• Planning and closely coordinating the debt recovery process with various stakeholders including Lawyers, Valuers and Auctioneers to avoid undue delay and recovery cost escalation.
• Prepare and submit accurate and detailed reports from recovery assignment and making actionable recommendations to the management.
• Carry out storage and proper filing of credit documentation and files
• Provide guidance to onboard, train, set targets and manage the performance of staff reporting to you to ensure the achievement of their set targets
• Preparation of write-off proposals quarterly.
• Perform any other related duty as assigned in line with the organization goals and objective. 

Qualifications and Technical Competencies

• University degree University degree
• Atleast 3 years working experience in a Collections and Recoveries role
• Result oriented with excellent communication and social skills.
• Forward Planner with clear focus, maturity and reliability
• Ability to work with minimal supervision.
• Honest and with very high integrity.
• Excellent team spirit.

Why Join Us

Working at Sumac means joining a team dedicated to sustainable development and impactful service. Our culture is built on five key pillars that guide how we interact with our clients and each other:

• Considerateness: We foster respectful relations with our employees, partners, and the communities we serve.
• Loyalty: We believe in the power of collaboration to solve problems and achieve ambitious goals.
• Integrity: We operate with total honesty, fairness, and transparency. Being "above board" isn't just a phrase—it's our standard.
• Passion: We take pride in our work, performing every role with purpose and a positive attitude.
• Transparency: We maintain an open-door policy, ensuring all stakeholders are informed and valued.

What to Expect In the hiring Process

• A Preliminary call with a Recruiter
• An interview with the Hiring Manager
• Panel  Interviews
• Executive Interview