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Software Engineer II - Seller Experience

Aliso Viejo, California, United States

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

About the Team
The Seller Experience team builds products that give sellers confidence at every step of their journey. We want sellers to understand where things stand, know what to expect, and feel supported when something needs attention. For a seller, a great experience means clear information about their sales, payments, and charges, timely updates without having to ask, and straightforward ways to take action. When something goes wrong, filing a dispute should be easy, progress should be visible, and the resolution should be understandable. We bring together experiences across the marketplace to make selling feel connected and intuitive. Our mission is to earn sellers’ trust through transparent information, reliable experiences, and tools that help them stay in control—so they choose to sell with StubHub again.
 
About the Role
As an Software Engineer II on Seller Experience, you’ll build customer-facing features and the services behind them. You’ll translate complex processes into experiences that are easy to understand and use, working closely with product managers, designers, and engineers across StubHub. You’ll own scoped features from technical design through production, make thoughtful engineering decisions, and help ensure that what sellers see accurately reflects what’s happening. This role is a fit for an engineer who cares about both system reliability and the experience of the person using the product.
 
Location: Hybrid (3 days in office/2 days remote) – New York, NY or Aliso Viejo, CA
 
What You'll Do:
  • Design, build, test, and launch features that make selling more intuitive, transparent, and reliable.
  • Turn complex information and workflows into clear status updates, useful explanations, and simple next steps.
  • Build experiences that help sellers understand payments and charges, easily submit and track disputes, and resolve common issues through self-service.
  • Develop APIs and services that deliver accurate, consistent information across seller touchpoints.
  • Collaborate with product, design, and partner engineering teams to understand seller needs, clarify requirements, and evaluate technical tradeoffs.
  • Own the delivery of scoped features, communicate progress and dependencies, and follow through on production quality.
  • Improve reliability through automated testing, monitoring, debugging, and root-cause analysis.
  • Contribute to code reviews and technical discussions, share knowledge, and incorporate feedback.

What You've Done:

  • 3+ years of professional software development experience.
  • Experience building and maintaining production software using a language such as C# or Java.
  • Experience developing APIs and working with databases, service integrations, and distributed systems.
  • Delivered features from requirements and technical design through testing, deployment, and production support.
  • Demonstrated strong problem-solving skills, including investigating issues across systems and handling failure scenarios.
  • Written maintainable code and meaningful automated tests, with attention to correctness, reliability, and performance.
  • Collaborated effectively with engineering and product partners to deliver customer-focused solutions.
Experience That Would Be Helpful
  • Building customer-facing web applications with a modern JavaScript or TypeScript framework.
  • Developing products that simplify complex processes or help customers make informed decisions.
  • Building asynchronous workflows and maintaining consistent information across multiple systems.
  • Using customer feedback and product data to improve usability and reliability.

What We Offer:

  • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
  • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
  • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. 

Salary Range

$165,000 - $200,000 USD

About Us 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found here
 
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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