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Staff Product Manager - Consumer Experience

Los Angeles, California, United States

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub is seeking a Staff Product Manager to lead the strategy and execution of high-impact initiatives that shape how millions of fans discover, engage with, and attend live events worldwide. In this role, you’ll define and drive product priorities grounded in user needs and commercial outcomes, working cross-functionally with engineering, design, data, and business teams to deliver measurable impact. You’ll be expected to navigate complexity, make high-quality decisions quickly, and balance near-term delivery with long-term vision. Our PMs play a critical role across the company, and we expect you to operate with ownership, clarity, and strong product judgment, while also mentoring others and contributing to a culture of collaboration and excellence.
 
Location: Hybrid (3 days in office / 2 days remote) – New York, NY or Santa Monica, CA
 
About the Team:
 
The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users’ needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale.
 
What You'll Do:
  • Strategic Product Ownership: Take charge of a specific product area within the Core Experience ecosystem.
  • Collaborative Team Leadership: Work closely with cross-functional teams, including engineers, designers, copywriters, and data scientists, fostering a unified team identity centered on customer and business success.
  • Innovative Ideation: Encourage creative and innovative feature ideation within the team, stimulating participation from all members.
  • Strategic Roadmaps: Develop roadmaps that balance short-term optimization with long-term strategic bets and investments.
  • Prioritization Frameworks: Create frameworks to prioritize features based on estimations of business value and complexity, utilizing hypothesis-driven experimentation (multivariate testing).
  • Data Analysis Leadership: Analyze user data, draw sound inferences to answer questions, and support decision-making.
  • Technical Mastery: Develop fluency in the underlying architecture, codebase, and technologies of the product platform.
  • E-commerce and Supply Chain Expertise: Previous experience in running an e-commerce business, understanding key metrics, and actions driving performance.
  • Stakeholder Engagement: Skilled at engaging and communicating with senior executives across various domains.
  • Organizational Skills: Comfortable dealing with ambiguity, organized, disciplined, and able to manage multiple projects simultaneously.
  • Challenges Driven: Stimulated by challenges and ready to engage at Fortune 1 scale.
What You've Done:
  • 8+ years in Product Management (or equivalent) with experience in consumer web or mobile (native) products.
  • Proven track record of launching consumer-impacting features or products.
  • Customer obsessed, with demonstrable results in building product led solution to improve the customer experience.
  • Proven collaboration with engineers, designers, and other cross-functional stakeholders.
  • Strong analytical chops and use of analytics to support decision-making; comfortable defining metrics and digging into data with tools like SQL, Snowflake, and Tableau to solve problems and analyze experiments. 
  • Excellent written and verbal communication skills; ability to present to diverse non-technical audiences.
  • Bachelor's in STEM, Economics, Psychology, or equivalent preferred.
What We Offer:
  • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
  • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
  • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

 

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. 

Salary Range

$270,000 - $325,000 USD

About Us 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found here
 
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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