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Workplace Experience & Facilities Operations Coordinator

Atlanta, Georgia, United States

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

This Full-Time position may require weekend, holiday, daytime, and/or evening hours. 
 
This role will be required to be in-office 5 days per week to ensure cross functional collaboration. 

What You'll Do:

  • Responsible for elevating the office experience by delivering world-class hospitality and service.
  • Ensure office, common areas and conference/meeting rooms are clean, organized and operational.
  • Monitor and replenish supplies in the kitchen, breakroom, and copier/workrooms.
  • Monitor and respond to facilities requests in the work order system (JIRA) to ensure tickets are resolved promptly.
  • Assist with desk moves, space reconfigurations, and minor facilities projects as directed.
  • Coordinate building janitorial services and maintenance requests. 
  • Assist with coordination of safety efforts and emergency plans, primary contact for building fire warden program, training and fire drills.
  • Coordinate with property management for building access, conference center requests, fire and safety training and drills.
  • Assist with coordination and logistics for events such as social hours, team member events, companywide all hands meetings, offsites, etc.
  • Review office site on company intranet to ensure information is accurate, reporting necessary updates and changes to people leader.
  • Assist with onboarding and facilities new hire orientation (safety briefing, office tour, etc.).
  • Additional tasks and projects as assigned.

What You've Done: 

  • 1 - 3 years of experience in workplace operations, office/facilities management, hospitality, or employee experience programs (corporate or high-growth customer service environment a plus).
  • Skills & Competencies
    • Strong customer service orientation with a hospitality mindset and the ability to create a welcoming workplace environment.
    • Excellent communication skills (verbal, written, and interpersonal) with the ability to collaborate effectively across teams and levels of the organization.
    • Strong organizational and project management skills, with the ability to manage multiple tasks, prioritize effectively, and adapt to changing priorities.
    • Demonstrated problem-solving skills and the ability to use sound judgment when addressing facility or employee-related issues.
    • Proficiency in workplace software and tools, such as JIRA, Microsoft Office Suite, Google Workspace, or facilities management systems.
    • Knowledge of health, safety, and emergency protocols (e.g., OSHA, fire safety, first aid/CPR certification preferred).
    • Ability to manage vendor relationships and oversee service delivery (janitorial, catering, property management, etc.).
  • Other Requirements
    • Ability to maintain confidentiality with sensitive employee and organizational information.
    • Flexibility to work overtime, weekends, or after hours for office moves, events, or building emergencies.
    • Must be able to lift and move up to 50 pounds when required.
    • A Passion for live events, culture, and creating a best-in-class workplace experience is a must!

What We Offer:

  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base pay is one component of StubHub’s total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits. 

Base Range

$26 - $26 USD

About Us 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found here
 
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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