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Fraud/Disputes Specialist
Atlanta, Georgia, United States
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
StubHub is growing and looking for people who want to help us shape how millions buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and, most importantly, a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.
As a buyer fraud agents, you will be responsible for helping ensure that StubHub/Viagogo is a safe marketplace for users. You will identify and review risky accounts in order to identify and stop unauthorized purchases before they happen. You should be a data driven person able to piece together diverse pieces of information to make a risk assessment and take action when needed to keep our customers safe.
About The Team
StubHub's Transaction Operations team is an organization comprised of multiple teams that are responsible for everything that happens from the moment you try to purchase a ticket to when you go to the event. Our teams help ensure that buyers can transact safely on our platform, that they receive their tickets successfully once they click ‘buy’ and are able to go enjoy their event.
This full-time position may require weekend, holiday, daytime, and/or evening hours.
Hybrid environment: This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.
Shift Schedule: Once you have successfully completed the 4 week training, you will be assigned the following scheduled:
- 11:30 AM – 8:00 PM, 5 days a week, including weekend days and holidays
What You'll Do:
- Responsible for identifying risky accounts based on a set criterion and help formulate changes when needed to ensure this criteria is always up to date.
- Analyze account information, activity and behavior, history, and trends to take appropriate action on both individual accounts as well as a broader selection of accounts which may match a certain known, identified fraud trend.
- Proactively communicate, target, and pursue identified fraud trends to mitigate the risk to our customers and to the business.
- Communicate logically, clearly, and effectively, both within the fraud team, as well as with other teams in the organization as needed to carry out your responsibilities ensure the integrity of our marketplace.
- Protect the integrity of our brand.
- Fraud experience in financial fraud, compliance, banking, KYC, or other related field.
- You're a proactive team player who knows how to prioritize work and is willing to get things done
- You have skills to recognize patterns and an eye for detail, but also an ability to see the big picture and how the details fit together
- You’re flexible to work in shifts that include evenings, weekends, and public holidays
- A propensity for carrying out investigations and analysis to arrive at a conclusion.
- You are not afraid of reaching high targets and KPIs
- Some fraud, risk and/or online payment experience preferred, but not required
- Ability to work under pressure and deliver results in a time sensitive environment.
- Second language knowledge is a plus
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
- Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base pay is one component of StubHub’s total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Base Range
$24 - $24 USD
About Us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
For California Residents: California Job Applicant Privacy Notice found here
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
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