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GCS & Operations Agent – Atlanta Talent Community

Atlanta, Georgia, United States

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub GCS and Operations Agent  
🕒 Full-Time (Hybrid – 3-5 days in office) | 💼 Multiple Openings 

At StubHub, we help fans get to the events they love—and behind every smooth transaction is an Global Customer Service or Operations Agent making it happen. From solving problems in real-time to keeping our marketplace clean and accurate, our agents are critical to delivering the StubHub experience. 

This is an evergreen application for our GCS or Operations Agent roles. When you apply, we’ll use your responses to match you with upcoming openings across multiple frontline and support teams. 

🔍 What You Might Do 

GCS and Operations Agents support StubHub across a range of specialized areas. Based on your strengths and preferences, you could be matched to one of several roles, including: 

🎧 Customer-Facing Roles (Phone + E-Mail + Chat-Based) 

In these roles, you’ll be talking with customers or sellers daily—solving issues, providing guidance, and staying cool under pressure. 

  • Help fans in urgent situations  
  • Support sellers with disputes or policy questions 
  • Manage high-volume broker accounts 
  • Explain our tools, policies, and best practices 

🛠️ Behind-the-Scenes Roles  

You’ll work more independently or with internal teams to keep our systems running smoothly and accurately. 

  • Review listings and clean up event catalog data  
  • Detect and prevent fraud  
  • Track ticket fulfillment timelines and resolve issues 
  • Improve processes and flag training needs 

✅ What Makes You a Great Fit 

  • You’re a strong communicator—whether over the phone or in writing 
  • You love solving problems and taking initiative 
  • You’re organized, dependable, and good at learning new systems 
  • You care about doing things the right way and helping others improve 
  • You’re adaptable and thrive in fast-paced environments 

📌 A Few More Things 

  • Hybrid Schedule: 3 days per week in our Sandy Springs office 
  • Shifts: Some roles may include evenings, weekends, or holidays 
  • Training Provided: You’ll be fully trained and equipped for your role 
  • Tools You May Use: StubHub platforms, CRM systems, fraud tools, ticketing databases 

✨ How It Works 

To help us find the best role for you, you’ll answer a quick question about what type of work fits you best. We’ll use your answer to match you with the right opportunity as soon as one opens up. 

Whether you're customer-facing, data-focused, or a process guru—we want to put you where you’ll thrive.

💜 Why Join StubHub 

  • A fun, people-first culture that celebrates live events 
  • Clear performance goals and growth opportunities 
  • Hybrid flexibility + an engaged, supportive team 
  • Work that actually impacts millions of fans worldwide 
About Us 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found here
 
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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