Program Manager, Technical Operations

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

The Program Manager of Technical Operations plays a key role in supporting our CTO. It requires the ability to proactively anticipate needs and manage special projects from start to finish. You excel at balancing meticulous attention to detail with strategic planning and tactical execution, all while prioritizing multiple initiatives and addressing last-minute questions or escalations. Success in this role demands professionalism, proactive problem-solving, strong collaboration with cross-functional teams and Engineering leadership, and the utmost integrity and discretion in handling confidential information.

What You'll Do

• Manage complex calendar coordination, scheduling, travel arrangements, and expense reporting for the CTO.
• Plan, organize, and execute team activities, including 1:1s, leadership meetings, stand-ups, off-sites, and social events or recognition programs.
• Prepare impactful slide decks and team-wide communications.
• Coordinate meeting agendas, identify speakers, document follow-up notes, and track action items.
• Support the CTO with special projects and business operations initiatives.
• Track key deliverables, monitor progress, and follow up on outstanding items to ensure timely completion.
• Collaborate closely with the leadership team and cross-functional partners.
• Identify opportunities for process improvement and suggest actionable solutions.

Who You Are

• 5+ years of experience providing senior-level leadership support.
• High school diploma or equivalent.
• Strong analytical and problem-solving skills, with some business/operational analyst experience.
• Proficient in Microsoft Office products and applications.
• Demonstrated expertise in managing C-level executive calendars.
• Previous experience as an Executive Assistant, preferably supporting technology or engineering executives.
• Highly organized, detail-oriented, and committed to taking ownership of responsibilities.
• A resourceful and adaptable project manager with the ability to think quickly and effectively under pressure.

This role is more than just support—it’s an opportunity to shape processes, drive efficiency, and partner closely with our CTO and leadership team to achieve meaningful outcomes. If you thrive in a fast-paced environment where no two days are the same and bring a blend of strategic thinking, meticulous attention to detail, and a proactive approach to problem-solving, we encourage you to apply. Step into a position where your expertise and drive can make a real difference at the intersection of business operations and technology.