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KYB Specialist, Account (Contract)
Jakarta, Jakarta, Indonesia
About The Role
This role supports day-to-day operational activities with a primary focus on KYC, KYB, and account-related reviews. You will be responsible for ensuring cases are processed accurately, compliantly, and within agreed SLAs, while working closely with checkers, supervisors, and cross-functional teams to maintain high service quality.
What You Will Do
- Review and process KYC, KYB, and account-related cases in accordance with internal policies and procedures
- Validate customer information and supporting documentation
- Identify discrepancies, potential risks, or missing information and take appropriate follow-up actions
- Manage assigned cases end-to-end, from intake through resolution
- Escalate complex, sensitive, or high-risk cases as required
- Maintain accurate and up-to-date records in internal systems
- Support account-related inquiries when operational capacity allows
What We Are Looking For
- 1–2 years of experience in operations, KYC, compliance, or a related function (preferred)
- Strong attention to detail with good risk awareness
- Ability to follow structured processes and consistently meet SLA targets
- Clear written and verbal communication skills
- Comfortable working with internal systems, tools, and dashboards
- Team-oriented, dependable, and able to work independently after onboarding
- Open to joining on a contract basis.
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