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KYB Specialist, Account (Contract)

Jakarta, Jakarta, Indonesia

About The Role

This role supports day-to-day operational activities with a primary focus on KYC, KYB, and account-related reviews. You will be responsible for ensuring cases are processed accurately, compliantly, and within agreed SLAs, while working closely with checkers, supervisors, and cross-functional teams to maintain high service quality.

What You Will Do

  • Review and process KYC, KYB, and account-related cases in accordance with internal policies and procedures
  • Validate customer information and supporting documentation
  • Identify discrepancies, potential risks, or missing information and take appropriate follow-up actions
  • Manage assigned cases end-to-end, from intake through resolution
  • Escalate complex, sensitive, or high-risk cases as required
  • Maintain accurate and up-to-date records in internal systems
  • Support account-related inquiries when operational capacity allows

What We Are Looking For

  • 1–2 years of experience in operations, KYC, compliance, or a related function (preferred)
  • Strong attention to detail with good risk awareness
  • Ability to follow structured processes and consistently meet SLA targets
  • Clear written and verbal communication skills
  • Comfortable working with internal systems, tools, and dashboards
  • Team-oriented, dependable, and able to work independently after onboarding
  • Open to joining on a contract basis.

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