People Operations Associate
About Stitch
Stitch is a payments infrastructure company on a mission to make it easier for enterprise businesses to connect to the financial system and build better experiences for their customers.
We are expanding the team to enable Stitch to broaden our product offering and extend our geographical footprint.
People Operations Associate
This role supports the People Department in efficiently managing key administrative tasks across the employee lifecycle. Responsibilities include coordinating recruitment efforts, tracking probations, managing HR data in our systems, and ensuring compliance with employment regulations. The People Operations Associate also plays a crucial role in onboarding, event coordination, and employee well-being initiatives, contributing to an organised and smooth-running People team. This role is essential for maintaining data accuracy, process efficiency, and supporting the overall employee experience within the company.
Reporting line
People Operations Lead
Notice Period
1 calendar month
Key responsibilities
- Recruitment Coordination: Assist with recruitment efforts by coordinating with external recruiters, managing recruitment pipelines, creating job postings in the ATS, and preparing offer letters and contracts. Act as the point of contact for candidate scheduling, communications, and recruitment hygiene. Ensure the timely progression of inbound and referral candidates and facilitate background checks.
- Probation Tracking & Calibration: Monitor and manage the probation process by tracking upcoming reviews, setting up calibration channels, gathering feedback from stakeholders, and ensuring timely documentation for probation decisions.
- Onboarding Process Management: Oversee the onboarding process, ensuring the timely completion of tasks such as scheduling live sessions, creating onboarding channels, and assigning leave policies in the HRIS. Continuously update and improve the onboarding process as necessary.
- Employee Recordkeeping HRIS & ATS Management: Maintain accurate employee data within the HRIS and ATS, ensuring updates are made for new hires, job changes, salary adjustments, promotions, and terminations. Perform routine monthly updates for shift allowances and other time-based benefits and conduct periodic audits to ensure data accuracy and compliance.
- Payroll & Benefits Administration: Support the monthly payroll process by ensuring accurate employee data in the HRIS and verifying payroll inputs. Manage employee benefits administration, including enrollment, changes, and terminations for medical aid and other company-sponsored benefits.
- Background & Reference Checks: Manage the background check process, including employment, ID/passport, criminal, and credit checks for relevant roles. Collect reference feedback and share it with hiring managers.
- Job Descriptions: Work with line managers to draft, review, and refine job descriptions to ensure they accurately reflect role requirements and company standards.
- Compliance & Employment Equity: Maintain and update the Employment Equity workforce profile, coordinating meetings, ensuring compliance with regulations, and communicating with external partners. Monitor changes in employment legislation and recommend process adaptations as needed.
- Employee Relations Support: Provide ad-hoc administrative support for the People team, such as drafting letters and contracts, handling data requests, and managing employee relations documentation.
- Office Management & Employee Wellness: Provide support on office management tasks and contribute to employee wellness initiatives.
Requirements
- Tertiary degree or qualification in HR or related field
- 1-3 years of experience in People Operations and/or Recruitment.
- Strong verbal and written communications
- English language proficiency
- Excellent organisational skills with the ability to manage time and prioritise multiple tasks
- Computer literacy (experience with G-suite applications a plus)
- Able to use discretion and handle highly sensitive information.
- Knowledge of an HRIS or ATS system, including data sets, reporting and processes
Nice to have
- Experience building, maintaining and presenting HRIS data analytics
- Passionate about people and how they function together to create a valuable organisation
- An understanding of employment law
Benefits & Perks
🏖️ Remote-friendly Work
We recognise and value the importance of enabling remote work and maintaining a globally distributed workforce. We cater to equitable employee experiences for both in-office and remote team members. We remain conscientious about ensuring a level playing field, especially around team events, business meeting practices, and office-driven benefits. While we facilitate remote work, we also see the value in bringing the full team together in person from time to time.
🎨 Stock Ownership*
We believe in the power of ownership. That's why every full-time team member becomes a part-owner of Stitch. Our employee stock ownership plan ensures that when the company thrives, you do too.
⏰ Time Off*
Taking time off from work is critical to ensure that you can take necessary breaks and have time for important life events outside of work. It also helps you manage your energy better. In line with this, we provide a generous annual leave policy, along with supportive family responsibility, parental, study, and long-tenure sabbatical leave options, designed to accommodate the diverse needs of our team.
📚 Learning & Development Fund*
We are committed to the professional growth of our team. Each year, we allocate $3,000 per full time team member for learning and development, supporting a culture of continuous improvement and skill enhancement.
🩺 Health Insurance Contribution*
Recognising the importance of health and well-being, we contribute to health insurance for all team members and provide group health insurance schemes in certain jurisdictions.
💻 Equipment
To ensure our team has the tools they need, new members receive a brand-new Mac laptop along with the necessary peripheral equipment upon joining Stitch.
💜 Employee Assistance Programmes
We care about the well-being of our team. Our Employee Assistance Programmes provide you with the necessary resources and support to not only excel in your job but also to thrive in your personal life. Whether it's counselling, advice, or support services, we're here to help every step of the way.
Other notable benefits and perks
Celebrations for important life and work milestones
Daily team lunches in the Cape Town office
Bi-annual work retreats
New starter dinners
Frequent team and company events
Compliance with POPIA
Our processing of your Personal Information is subject to, and in compliance with, the provisions of POPIA.
Privacy and security of your information
We will process your information only on instructions from you, which we are deemed to have received when you submit information on our website. We will maintain the confidentiality and security of such information per the standards contained in the POPIA, which requires us to adopt reasonable safeguards to protect the integrity and confidentiality of such information from unauthorized access, loss or destruction.
*these benefits are applicable for full-time staff members but may not apply for fixed-term and part-time staff
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