Information Technology Manager
About Stitch
Stitch is a payments infrastructure company on a mission to make it easier for enterprise businesses to connect to the financial system and build better experiences for their customers.
We are expanding the team to enable Stitch to broaden our product offering and extend our geographical footprint.
IT Manager
The IT Manager is a key leadership role responsible for managing a team of system administrators, overseeing the enablement and support function, and ensuring that IT Systems align with the company's strategic goals. This individual combines technical expertise with managerial skills to guide their team in delivering high-quality IT Systems, fostering collaboration, efficiency, and continuous improvement. The IT Manager reports to the Director of Security.
Department
IT
Notice Period
2 calendar month
Job level
TL1/IC4
Reporting Line
Director of Engineering
Location
Cape Town (Hybrid minimum 3 days in the office)
Key Responsibilities
- People Management: This position performs key people manager responsibilities such as performance, probation, leave, grievance, and disciplinary management, among others.
- Team Management and Development: Manages and develops a team of system administrators, setting clear goals and managing support loads.
- Team Development: Provides supportive feedback and career development guidance and encourages and supports learning and development.
- Project Management: Oversees the planning, execution, and delivery of IT projects within agreed timelines and budgets, ensuring high-quality standards are met.
- Collaboration and Communication: This person acts as a key liaison between the IT Team and other departments to ensure that the IT systems are aligned with business objectives.
- Technical Guidance: Provides technical leadership and guidance to the team, ensuring best practices in IT support are followed. Stays abreast of new technologies and industry trends, incorporating them into planning and decision-making.
- Performance Management: Conducts bi-annual performance reviews, fosters a culture of feedback, and implements strategies for individual and team growth.
- Process Improvement: Continually monitor, assess and improve IT systems to enhance team effectiveness and support quality.
- Recruitment and Team Building: Participates in interviewing prospective job candidates and evaluating technical screenings. Plays a crucial role in the onboarding process, building a cohesive and high-performing IT team.
- Quality Assurance: Champions a culture of high-quality IT systems and support. Establishes and enforces support SLAs. Leads efforts to identify and remediate technical debt, ensuring that the IT platforms remain performant.
- Standards: Contribute to fulfilling certification security requirements including, but not limited to, PCI and ISO27001.
- Purchasing and budget oversight: Liaising with the Finance team and other departments to ensure SaaS products are paid for and cost-effective. Supporting the Finance department in audits.
- Security compliance: Ensures that systems under the IT department's ambit are kept up to date with security patching and that onboarding and offboarding processes for staff access are adhered to as per SLA and policy.
Requirements
- Degree/Diploma or equivalent working experience
- Minimum of 8 years of leadership experience in the IT realm.
- Willingness to learn and find your own answers
- macOS experience
- Strong knowledge of networking, cloud computing, cybersecurity, and enterprise applications.
- Experience with IT service management (ITSM) frameworks.
- Familiarity with emerging technologies such as AI, IoT, and automation.
- Certifications such as PMP, CSM, ITIL, COBIT, CGEIT is a plus
- Exceptional communication and collaboration skills, with the ability to lead and inspire team members.
- Strong ability to mentor engineering team members to ensure continued technical growth and progression in their career trajectory
- Ability to work effectively with other Managers, Staff Engineers, and Product Managers.
- Excellent project management skills
- Comfortable creating warm relationships with people.
Benefits & Perks
🏖️ Remote-friendly Work
We recognise and value the importance of enabling remote work and maintaining a globally distributed workforce. We cater to equitable employee experiences for both in-office and remote team members. We remain conscientious about ensuring a level playing field, especially around team events, business meeting practices, and office-driven benefits. While we facilitate remote work, we also see the value in bringing the full team together in person from time to time.
🎨 Stock Ownership*
We believe in the power of ownership. That's why every full-time team member becomes a part-owner of Stitch. Our employee stock ownership plan ensures that when the company thrives, you do too.
⏰ Time Off*
Taking time off from work is critical to ensure that you can take necessary breaks and have time for important life events outside of work. It also helps you manage your energy better. In line with this, we provide a generous annual leave policy, along with supportive family responsibility, parental, study, and long-tenure sabbatical leave options, designed to accommodate the diverse needs of our team.
📚 Learning & Development Fund*
We are committed to the professional growth of our team. Each year, we allocate $3,000 per full time team member for learning and development, supporting a culture of continuous improvement and skill enhancement.
🩺 Health Insurance Contribution*
Recognising the importance of health and well-being, we contribute to health insurance for all team members and provide group health insurance schemes in certain jurisdictions.
💻 Equipment
To ensure our team has the tools they need, new members receive a brand-new Mac laptop along with the necessary peripheral equipment upon joining Stitch.
💜 Employee Assistance Programmes
We care about the well-being of our team. Our Employee Assistance Programmes provide you with the necessary resources and support to not only excel in your job but also to thrive in your personal life. Whether it's counselling, advice, or support services, we're here to help every step of the way.
Other notable benefits and perks
Celebrations for important life and work milestones
Daily team lunches in the Cape Town office
Bi-annual work retreats
New starter dinners
Frequent team and company events
Compliance with POPIA
Our processing of your Personal Information is subject to, and in compliance with, the provisions of POPIA.
Privacy and security of your information
We will process your information only on instructions from you, which we are deemed to have received when you submit information on our website. We will maintain the confidentiality and security of such information per the standards contained in the POPIA, which requires us to adopt reasonable safeguards to protect the integrity and confidentiality of such information from unauthorized access, loss or destruction.
*these benefits are applicable for full-time staff members but may not apply for fixed-term and part-time staff
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