Express: Agency Partnerships Associate
About Stitch
Stitch is a payments infrastructure company on a mission to make it easier for enterprise businesses to connect to the financial system and build better experiences for their customers.
We are expanding the team to enable Stitch to broaden our product offering and extend our geographical footprint.
About Stitch Express Payments
Stitch Express is on a mission to make e-commerce payments better. As a fast-growing, venture-backed startup powered by Stitch, we deliver optimised solutions that enable businesses to accept payments seamlessly and securely. Our team is passionate about solving problems and building a world-class product that meets the evolving needs of the e-commerce landscape.
Position Overview
Reporting to the Express Sales Manager, the Agency Partnerships Associate owns Stitch Express’s ecommerce agency partner channel end to end. The role recruits and manages agency partners, enables consistent referrals, and builds the systems and automation to scale the channel efficiently. It works closely with Sales, Marketing, Product, and Onboarding teams to drive merchant acquisition and revenue growth through agency partners.
Competency framework
Stitch Core Competencies
Key responsibilities
- Identify, recruit, onboard, and train new ecommerce and retail agency partners; build and maintain a healthy pipeline of new partnership opportunities.
- Develop and maintain strong relationships with existing partners; create strategies and incentive programmes that drive merchant referrals through partner channels.
- Ensure agency partners remain informed about Stitch Express products and deliver enablement sessions, training workshops, webinars, and partner-facing collateral.
- Design, implement, and optimise automated workflows for partner onboarding, merchant referrals, lead routing, incentive tracking, reporting, and invoicing.
- Maintain CRM accuracy and build reporting dashboards that provide visibility into partnership performance and channel health.
- Work with Marketing to identify events, sponsorship opportunities, and ecosystem initiatives; represent Stitch Express at industry events and conferences.
- Build relationships across ecommerce agencies, Shopify and WooCommerce specialists, technology providers, venture studios, and industry associations.
- Drive merchant acquisition and revenue through partnership channels; manage the partnerships funnel, track referral conversion, and ensure referred merchants progress successfully through onboarding and activation.
Requirements
- Bachelor’s degree or equivalent working experience.
- 4–6 years of experience in partnerships, channel sales, business development, account management, or ecosystem growth.
- Experience in ecommerce, SaaS, fintech, payments, or agencies is advantageous.
- Proven ability to manage external stakeholders and commercial relationships, with a track record of driving revenue through partner channels.
- Strong relationship-building, communication, and commercial skills with excellent organisational and project management capabilities.
- Experience implementing systems, processes, or operational improvements; comfortable designing and running automation without relying on other teams.
- Experience with CRM platforms (e.g. HubSpot), workflow automation tools (e.g. Zapier, Make), and ecommerce platforms (Shopify, WooCommerce) is advantageous.
- Existing relationships within the South African ecommerce ecosystem is a bonus.
Benefits & Perks
🏖️ Remote-friendly Work
We recognise and value the importance of enabling remote work and maintaining a globally distributed workforce. We cater to equitable employee experiences for both in-office and remote team members. We remain conscientious about ensuring a level playing field, especially around team events, business meeting practices, and office-driven benefits. While we facilitate remote work, we also see the value in bringing the full team together in person from time to time.
🎨 Stock Ownership*
We believe in the power of ownership. That's why every full-time team member becomes a part-owner of Stitch. Our employee stock ownership plan ensures that when the company thrives, you do too.
⏰ Time Off*
Taking time off from work is critical to ensure that you can take necessary breaks and have time for important life events outside of work. It also helps you manage your energy better. In line with this, we provide a generous annual leave policy, along with supportive family responsibility, parental, study, and long-tenure sabbatical leave options, designed to accommodate the diverse needs of our team.
📚 Learning & Development Fund*
We are committed to the professional growth of our team. Each year, we allocate $3,000 per full time team member for learning and development, supporting a culture of continuous improvement and skill enhancement.
🩺 Health Insurance Contribution*
Recognising the importance of health and well-being, we contribute to health insurance for all team members and provide group health insurance schemes in certain jurisdictions.
💻 Equipment
To ensure our team has the tools they need, new members receive a brand-new Mac laptop along with the necessary peripheral equipment upon joining Stitch.
💜 Employee Assistance Programmes
We care about the well-being of our team. Our Employee Assistance Programmes provide you with the necessary resources and support to not only excel in your job but also to thrive in your personal life. Whether it's counselling, advice, or support services, we're here to help every step of the way.
Other notable benefits and perks
Celebrations for important life and work milestones
Daily team lunches in the Cape Town office
Bi-annual work retreats
New starter dinners
Frequent team and company events
Compliance with POPIA
Our processing of your Personal Information is subject to, and in compliance with, the provisions of POPIA.
Privacy and security of your information
We will process your information only on instructions from you, which we are deemed to have received when you submit information on our website. We will maintain the confidentiality and security of such information per the standards contained in the POPIA, which requires us to adopt reasonable safeguards to protect the integrity and confidentiality of such information from unauthorized access, loss or destruction.
*these benefits are applicable for full-time staff members but may not apply for fixed-term and part-time staff
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