Head of Client Solutions
About Stitch
Stitch is a payments infrastructure company on a mission to make it easier for enterprise businesses to connect to the financial system and build better experiences for their customers.
We are expanding the team to enable Stitch to broaden our product offering and extend our geographical footprint.
Head of Client Solutions
The Head of Client Solutions leads all commercial, strategic, and operational activities for the Client Solutions team. The team is responsible for ensuring that Stitch products are integrated correctly with clients. This involves working closely with the client’s development team to implement the solutions, ensuring a smooth launch and maintenance post-go-live.
Key responsibilities
- Strategic Leadership: Lead commercial, strategic, and operational activities within the Client Solutions team.
- Client Solutions Management: Oversee pre- and post-sale technical implementation processes, acting as a bridge between sales, onboarding, engineering, and customers.
- Market Analysis: Utilise customer and industry insights to inform product and technology decisions, driving innovation and competitive advantage solutions, defining and monitoring quarterly goals.
- Tool and Solution Development: Develop tools and solutions to improve developer experience and create bespoke integrations for key customers.
- Cross-functional Collaboration: Work closely with Sales, Customer Success, Fraud, Support, Finance, and Engineering teams to ensure a smooth implementation and go-live, informed product decisions, and efficient delivery of payments solutions.
Requirements
- At least 8+ years of product experience in driving & identifying product opportunities, particularly for early-stage businesses.
- 5+ years of leadership and organisational management experience.
- Empathy for customer objectives and pain points (i.e. the ability to walk in a customer's shoes and understand their biggest problems).
- Outstanding communication, interpersonal and relationship-building skills.
- Be able to communicate with both technical and non-technical decision-makers.
- Ability to quickly understand new technologies and complex concepts quickly (advantageous: a track record of success in financial technology or technology startup)
Benefits & Perks
🏖️ Remote-friendly Work
We recognise and value the importance of enabling remote work and maintaining a globally distributed workforce. We cater to equitable employee experiences for both in-office and remote team members. We remain conscientious about ensuring a level playing field, especially around team events, business meeting practices, and office-driven benefits. While we facilitate remote work, we also see the value in bringing the full team together in person from time to time.
🎨 Stock Ownership*
We believe in the power of ownership. That's why every full-time team member becomes a part-owner of Stitch. Our employee stock ownership plan ensures that when the company thrives, you do too.
⏰ Time Off*
Taking time off from work is critical to ensure that you can take necessary breaks and have time for important life events outside of work. It also helps you manage your energy better. In line with this, we provide a generous annual leave policy, along with supportive family responsibility, parental, study, and long-tenure sabbatical leave options, designed to accommodate the diverse needs of our team.
📚 Learning & Development Fund*
We are committed to the professional growth of our team. Each year, we allocate $3,000 per full time team member for learning and development, supporting a culture of continuous improvement and skill enhancement.
🩺 Health Insurance Contribution*
Recognising the importance of health and well-being, we contribute to health insurance for all team members and provide group health insurance schemes in certain jurisdictions.
💻 Equipment
To ensure our team has the tools they need, new members receive a brand-new Mac laptop along with the necessary peripheral equipment upon joining Stitch.
💜 Employee Assistance Programmes
We care about the well-being of our team. Our Employee Assistance Programmes provide you with the necessary resources and support to not only excel in your job but also to thrive in your personal life. Whether it's counselling, advice, or support services, we're here to help every step of the way.
Other notable benefits and perks
Celebrations for important life and work milestones
Daily team lunches in the Cape Town office
Bi-annual work retreats
New starter dinners
Frequent team and company events
Compliance with POPIA
Our processing of your Personal Information is subject to, and in compliance with, the provisions of POPIA.
Privacy and security of your information
We will process your information only on instructions from you, which we are deemed to have received when you submit information on our website. We will maintain the confidentiality and security of such information per the standards contained in the POPIA, which requires us to adopt reasonable safeguards to protect the integrity and confidentiality of such information from unauthorized access, loss or destruction.
*these benefits are applicable for full-time staff members but may not apply for fixed-term and part-time staff
Create a Job Alert
Interested in building your career at Stitch Money? Get future opportunities sent straight to your email.
Apply for this job
*
indicates a required field