Express: Sales Associate
About Stitch
Stitch is a payments infrastructure company on a mission to make it easier for enterprise businesses to connect to the financial system and build better experiences for their customers.
We are expanding the team to enable Stitch to broaden our product offering and extend our geographical footprint.
About Stitch Express Payments
Stitch Express is on a mission to make e-commerce payments better. As a fast-growing, venture-backed startup powered by Stitch, we deliver optimised solutions that enable businesses to accept payments seamlessly and securely. Our team is passionate about solving problems and building a world-class product that meets the evolving needs of the e-commerce landscape.
Position Overview
The Sales Associate will play a critical role in driving revenue growth for Stitch Express by acquiring and onboarding merchants. This position requires full ownership of the sales pipeline, from prospecting to deal closure, to successful merchant onboarding & go-live.
The successful candidate must demonstrate a strong sales orientation, excellent relationship management skills, and the ability to thrive in a fast-paced, competitive environment.
Key Responsibilities
Sales & Pipeline Ownership
- Achieve and exceed assigned sales targets (based on net new live revenue).
- Source (outbound), qualify, and develop new leads across South Africa, targeting e-commerce and SME customers, specifically Shopify & WooCommerce.
- Develop agency partnerships as a source of inbound leads.
- Manage the entire sales & onboarding cycle, from prospecting through negotiation, deal closure, and onboarding of your own accounts, ensuring a smooth transition from signed contract to successful go-live.
- Develop and execute strategies for prioritising, targeting, and closing key opportunities.
- Maintain accurate pipeline, account, and forecast data in the CRM.
Collaboration & Growth:
- Share customer insights with the Growth and Product teams to refine go-to-market execution and product development.
- Provide structured feedback into sales processes and playbooks to continuously improve how we sell and serve customers.
- Stay agile and resourceful in a competitive environment, using innovative approaches to source and close deals.
- Maintain a customer-first approach while consistently delivering revenue results.
Requirements:
- 2+ years of proven work experience in B2B sales in account executive, or business development roles.
- Bachelor’s degree preferred; equivalent work experience considered.
- Experience using CRM software, e.g. Hubspot, to track deal progress and indicate next steps.
- Experience in fintech, payments, or e-commerce ecosystems is advantageous.
We are looking for an individual who is:
- Results-driven with a proven track record of meeting and exceeding sales targets.
- Resourceful and adaptable, comfortable operating in a fast-paced, high-growth environment.
- Commercially minded, with strong business development and negotiation skills.
- Excellent communicator, with the ability to present value propositions clearly and effectively to decision-makers.
- Proactive and accountable, able to take initiative and ownership of deliverables, while operating with urgency and drive.
- Collaborative and team-oriented, able to build strong relationships across functions to drive alignment and shared success.
Benefits & Perks
🏖️ Remote-friendly Work
We recognise and value the importance of enabling remote work and maintaining a globally distributed workforce. We cater to equitable employee experiences for both in-office and remote team members. We remain conscientious about ensuring a level playing field, especially around team events, business meeting practices, and office-driven benefits. While we facilitate remote work, we also see the value in bringing the full team together in person from time to time.
🎨 Stock Ownership*
We believe in the power of ownership. That's why every full-time team member becomes a part-owner of Stitch. Our employee stock ownership plan ensures that when the company thrives, you do too.
⏰ Time Off*
Taking time off from work is critical to ensure that you can take necessary breaks and have time for important life events outside of work. It also helps you manage your energy better. In line with this, we provide a generous annual leave policy, along with supportive family responsibility, parental, study, and long-tenure sabbatical leave options, designed to accommodate the diverse needs of our team.
📚 Learning & Development Fund*
We are committed to the professional growth of our team. Each year, we allocate $3,000 per full time team member for learning and development, supporting a culture of continuous improvement and skill enhancement.
🩺 Health Insurance Contribution*
Recognising the importance of health and well-being, we contribute to health insurance for all team members and provide group health insurance schemes in certain jurisdictions.
💻 Equipment
To ensure our team has the tools they need, new members receive a brand-new Mac laptop along with the necessary peripheral equipment upon joining Stitch.
💜 Employee Assistance Programmes
We care about the well-being of our team. Our Employee Assistance Programmes provide you with the necessary resources and support to not only excel in your job but also to thrive in your personal life. Whether it's counselling, advice, or support services, we're here to help every step of the way.
Other notable benefits and perks
Celebrations for important life and work milestones
Daily team lunches in the Cape Town office
Bi-annual work retreats
New starter dinners
Frequent team and company events
Compliance with POPIA
Our processing of your Personal Information is subject to, and in compliance with, the provisions of POPIA.
Privacy and security of your information
We will process your information only on instructions from you, which we are deemed to have received when you submit information on our website. We will maintain the confidentiality and security of such information per the standards contained in the POPIA, which requires us to adopt reasonable safeguards to protect the integrity and confidentiality of such information from unauthorized access, loss or destruction.
*these benefits are applicable for full-time staff members but may not apply for fixed-term and part-time staff
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