Partner Operations Manager

Stenn is one of the leading FinTechs in Europe and a category leader in the verticals and markets it operates in. Founded in 2015, Stenn’s purpose is to connect international SMEs to the global financial system, helping to bridge a reported $3.6 trillion (USD) financing gap through a fast, simple online platform. To date, Stenn has enabled over $18 billion (USD) of finance to SMEs in 3 verticals and 4 markets, with capital provided by several blue-chip banks and institutional fund managers across the globe. 

Rapid expansion continues at Stenn, as under-served SMEs seek financing solutions to manage significant macroeconomic and supply chain disruption; and this follows our $50 million Series A fundraise in 2022, valuing Stenn at $900 million.

Our HQ is in London with employees across the globe, including the USA, Europe and China. We are made up of diverse, highly skilled professionals who work in an innovative way to develop and drive our business further. Our people are empowered to work autonomously through a trusting leadership style which encourages learning.

The Role:

We are seeking an experienced and results focused Partner Operations Manager to join our Marketing Operations team at Stenn. As the Partner Operations Manager, you will play a critical role in driving operational excellence within the partnerships team by implementing and optimising technologies, processes, and strategies.

Responsibilities:

• Operational improvement: Drive scalable growth, by providing the consistent, reliable and effective operational practices that are the bedrock on which partner relationships can grow and diversify at scale
• Process improvement: Create new processes and drive process optimisation that enable us to launch and grow new partnerships and also provide best-in-class partner and customer experience. Maximise efficiency, through skilfully curated processes and optimised supporting technology that streamlines operations and accelerates the growth of partner generated leads
• Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment
• Retention: Strengthen partner retention, working closely with partner account managers to continuously enhance the PRM and partner experience, driving loyalty and increasing lifetime partner value
• Partner with internal teams: Cross collaborate globally with Marketing campaign managers, Partner Sales, Partner Account management, Product, Sales Ops, Legal and Risk to solve problems and ensure that feedback received is utilised in improving our product and operations
• Business development and experimentation: Drive projects from experimentation to production to help constantly grow the portfolio of partners, lead and revenue potential

Background/Experience:

• You: At least 5 years of proven partner/sales ops professional experience with a track record of outperforming goals
• Technical Skills: Proficiency with CRM systems (e.g., Salesforce), partner management platforms, analytics tools (e.g., Looker) and Google suite
• Operational Excellence: Experience and detailed understanding of automation, operational efficiency, and lead generation programs. Particularly managing both direct and indirect sales models
• Partner Program Management: Proven track record of governing partner programs, including operational process design, program compliance, and performance monitoring
• Strong analytical and data-driven mindset: track and interpret performance metrics to drive decision-making and program improvements
• Change Management: Experience leading change management initiatives, especially in transitioning to new partner models or scaling global programs
• Process Improvement and Problem Solving: Proven ability to drive continuous improvement in partner operations, particularly through the implementation of automation and other technological advancements
• Team Management: Demonstrated success in managing talent, fostering a learning culture, providing guidance and direction.

We appreciate the support recruitment agencies can provide, however our in-house team do not require any 3rd party assistance at this time. 

At Stenn, we believe that every team member deserves to feel like they belong. We foster a culture of inclusivity, respect, and collaboration where everyone's unique perspectives are valued. Join us and be part of a team where you can thrive and grow, both professionally and personally.