Back to jobs

Senior Sales Operations Manager - India

Delhi

Stenn is one of the leading FinTechs in Europe and a category leader in the verticals and markets it operates in. Founded in 2015, Stenn’s purpose is to connect international SMEs to the global financial system, helping to bridge a reported $3.6 trillion (USD) financing gap through a fast, simple online platform. To date, Stenn has enabled over $18 billion (USD) of finance to SMEs in 3 verticals and 4 markets, with capital provided by several blue-chip banks and institutional fund managers across the globe. 

Rapid expansion continues at Stenn, as under-served SMEs seek financing solutions to manage significant macroeconomic and supply chain disruption; and this follows our $50 million Series A fundraise in 2022, valuing Stenn at $900 million.

Our HQ is in London with employees across the globe, including the USA, Europe and China. We are made up of diverse, highly skilled professionals who work in an innovative way to develop and drive our business further. Our people are empowered to work autonomously through a trusting leadership style which encourages learning.

The Role

The Senior Sales Operations Manager will play a critical role in optimising our sales processes, ensuring data integrity, and providing actionable insights to drive our high velocity sales strategy. This position requires a blend of analytical skills, technical expertise, and business acumen to support the sales team and contribute to the overall growth of the organisation.

If you love a challenge and are ready to leverage your deep knowledge and experience to define, build and enhance Stenn’s sales strategy, this is the opportunity for you.

Key Responsibilities:

  • Sales Analytics and Reporting:
    • Develop and maintain comprehensive sales reports and dashboards to track key performance indicators (KPIs).
    • Analyse sales data to identify trends, opportunities, and areas for improvement.
    • Present findings and recommendations to senior leadership to support data-driven decision-making.
    • Forecasting and analysis: assist in sales forecasting, planning, and budgeting processes.

  • Sales Process Optimization:
    • Evaluate and refine sales processes to enhance efficiency and effectiveness.
    • Implement best practices, rules of engagement and standard operating procedures for the sales team.
    • Provide operational support to the sales team, including preparing sales materials, managing sales documentation, and coordinating sales activities
    • Create, map and document processes and effectively communicate them to various business stakeholders.
    • Collaborate with the RevOps and Enablement team to document GTM processes.

  • CRM Management:
    • Collaborate with our Salesforce admin to optimise our lead funnel management.
    • Ensure data accuracy and integrity within Salesforce.
    • Train sales team members on Salesforce best practices and usage.

  • Cross-Functional Collaboration:
    • Collaborate with our Enablement team to develop and execute sales enablement programs
    • Collaborate with Marketing and Marketing Ops to develop and launch sales campaigns.
    • Work closely with sales, marketing, finance, and other departments to ensure alignment and achieve sales objectives
    • Compliance: ensure that all sales operations comply with company policies and industry regulations.

  • Performance Management:
    • Track and evaluate the performance of the sales team. Generate and maintain regular sales reports, dashboards, and performance metrics.
    • Identify and address skill gaps through training and development initiatives.
    • Assist in the design and implementation of incentive programs to motivate and reward top performers.
    • Calculating and processing monthly sales commissions accurately and timely, ensuring alignment with established compensation plans and policies.

What we are looking for

  • Clear and demonstrable experience in Sales Operations in Fintech, cloud, information technology or software companies. 
  • A strong aptitude for data analysis, coupled with a proactive operational mindset, capable of driving efficiency and effectiveness through data-driven strategies.
  • Solid process flow design, combined with exceptional project execution capabilities.
  • Ability to work strategically and collaboratively across departments
  • Analytical Skills: Strong analytical and problem-solving skills. 
  • Communication: excellent verbal and written communication skills. 
  • Attention to Detail: high attention to detail, data hygiene & accuracy
  • CRM knowledge: proficiency in using CRM systems like Salesforce
  • Team player: ability to work collaboratively in a team environment. 
  • Adaptability: ability to adapt to changing business needs and work in a fast-paced & high sales velocity environment.

What Success Looks Like 

  • Process: Develop, implement and embed sales processes with automation and velocity at heart. 
  • Performance: Develop, implement and embed KPIs, sales metrics, and best practices methodologies.
  • Systems/Tools: Optimise data management and reporting structure, CRM configuration, and task automation requirements.

We appreciate the support recruitment agencies can provide, however our in-house team do not require any 3rd party assistance at this time. 

At Stenn, we believe that every team member deserves to feel like they belong. We foster a culture of inclusivity, respect, and collaboration where everyone's unique perspectives are valued. Join us and be part of a team where you can thrive and grow, both professionally and personally.



 

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Equal Opportunities

We are an equal opportunity employer. We are committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic. All information you provide will be treated confidentially.

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Stenn’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.