Billing Coordinator

BILLING COORDINATOR, SOUTH AFRICA 

WHO WE ARE 

S-RM is a global intelligence and cyber security consultancy.  Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges.   

  

We’ve been able to do this because of our outstanding people.  We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.   

  

But we also know that work isn’t everything. It’s about the lives and careers it helps us build.  We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day. 

  

We’re excited you’re thinking about joining us. 

 

WORKING IN CYBER AT S-RM 

 

Our Cyber Security division is the fastest-growing part of S-RM.  The cyber sector is always evolving, and our Advisory, Ethical Hacking, and Incident Response practices are in more demand than ever.  

  

We’re building a team to meet this challenge.  We’re quick to respond, innovate, and improve.  We don’t get too hung up on hierarchy or bureaucracy.  If your ideas are good enough, we’ll empower you to implement them.  If you’re the best person to talk to a customer, you’ll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back. 

  

We also don’t believe there’s a typical cyber security professional.  We’ve built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more.  You’ll always find a range of perspectives and expertise to help you learn and grow.  

  

If that sounds like your kind of team, we’d like to hear from you. 

  

THE ROLE 

In this role, reporting to the Senior Operations Manager, you will be responsible for ensuring that all cyber projects are billed both accurately and in a timely manner on a global basis. You'll work closely with the global cyber operations team, as well as project managers and product owners from all practice areas, to fully understand the specific billing requirements on a project-by-project and account-by-account basis. Your responsibilities will extend to contributing to broader financial operations, such as participating in month-end and year-end closing activities and supporting cash collection efforts.  

 

Your responsibilities will be:  

 

• Preparing and sending invoices in line with S-RM processes. This role is applicable to all cyber practice areas on a global basis 

• Collaborating with project managers to confirm the accurate recording of billable hours and any additional charges 

• Working closely with the product owners to ensure accurate reconciliation of monthly bills  

• Handling internal and external billing queries in a timely manner  

• Ensuring that the CRM is updated to accurately reflect billing requirements 

• Managing the WIP tracker at month end and working closely with the Finance team to ensure all monthly revenue is accurately reflected  

• Tracking aged debt and working closely with the Credit Control Manager to address outstanding balances 

• Identifying any process improvements to ensure billing is as efficient as possible 

 

WHAT WE’RE LOOKING FOR 

 

We think candidates with the following skills and experience are likely to succeed as a Billing Coordinator at S-RM. 

 

That said, if you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. 

 

We’re looking for someone that is able to adapt to change and work comfortably in a fast-paced environment, this person will have some or all of these skills: 

 

• Degree level education or equivalent experience 

• Ideally some experience in a similar role, financial operations, financial administration 

• Experience working with both finance and CRM systems  

 

The Ideal candidate will also likely have the following key personal skills and attributes: 

 

• Excellent planning and organisational skills 

• Excellent stakeholder (both internal and external) and communication skills 

• Excellent attention to detail 

• A proven ability to work unsupervised 

• A proactive approach and a willingness to work outside the job specification when required 

• Excellent interpersonal skills 

 

OUR BENEFTTS 

 

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of: 

 

• Holiday – 23 days per year increasing to 28 days (+1 day for every year you worked at S-RM, up to a maximum of 5 days) in addition to bank holidays 

• Gap Cover policy – allowing you to bridge the gap between your medical bills and your medical aid cover. 

• Hybrid working and flexible working hours; 

• Private pension – up to 7% contribution matched by the company 

• Life Insurance 4X annual salary. 
   
   

Parental Support: 
 

• Fertility treatment leave – 5 days of leave per cycle of treatment per year; 

• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay; 

• Paternity leave – 6 weeks of full pay. 
   

Various Health and Medical Benefits including: 

• Medical aid with Discovery Health for employee, partner, and children up to the cost of the Classic Saver plan(taxable benefit) for you and your family; 

• EAP programme for you and your immediate family; 

• Free access to the world-famous mindfulness app Headspace. 

 
 
The successful candidate must have permission to work in South Africa by the start of their employment. 

 

To apply for this role, please submit an up-to-date CV through this link:  Job Application for Billing Coordinator at S-RM