Administrator

Operations COORDINATOR, CI 

 

WHO ARE WE 

S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped companies, governments and private individuals solve some of their most complex challenges.    

  

We’ve been able to do this because of our outstanding people. We’re committed to developing bright, curious, enthusiastic people who want to think critically, solve complex problems, and achieve success.    

  

But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day. At S-RM, you will have the option to join one of our five employee network groups and our Corporate Social Responsibility committee, which demonstrate our values.   

 

We’re excited you’re thinking about joining us.  

 

 

THE ROLE 

 

This role comprises managing a variety of responsibilities relating to the day-to-day operations of the Corporate Intelligence (‘CI’) team in Asia as well as coordinating office management in Kuala Lumpur. In this role, you will work closely with practitioners in Asia (Hong Kong, Singapore, and Kuala Lumpur) and other CI stakeholders in London, UK and Cape Town, South Africa. 

 

This role will encompass completing administration and coordination tasks relating to client and case onboarding, client invoicing and supporting central functions, including Sales and Client Relationship Management, Learning and Development and Recruitment.  

 

Typical activities and projects will include: 

 

Office Management and Business Unit Assistance 

• Undertaking office management responsibilities in Kuala Lumpur, covering day-to-day administration of office affairs, liaising as required with local service providers, landlords, and assisting management of bureaucratic procedures with local government bodies as necessary. 

• Team PA duties including booking meetings for the BU, minute taking and diary management/PA duties to senior managers in Kuala Lumpur and Singapore.  

• Coordinating with support staff in other BU’s to complete daily tasks including answering phones, collecting visitors and preparing meeting rooms. 

• Helping with the new starter onboarding process, including liaising with IT and HR, as well as scheduling new starter induction programmes. 

• Assisting wider operations team with ad hoc requests for the business unit 

 

Casework and CRM Administration  

• Assisting with onboarding of new clients and all related administration. 

• Managing end to end processes for casework administration, including preparing any legal documents required and ensuring an authorised signatory signs the document.   

• Working with the Business Development team and senior practitioners in Asia to maintain and manage information about clients, projects, and relationship management activities in our CRM platform. 

 

Quality Management 

• Conduct weekly audits and assist compliance and the Operations Manager in monthly audits to ensure that case opening, on-boarding and compliance internal processes are followed correctly. 

• Providing data collation and monthly stats to business managers where necessary and compiling data for the quarterly board packs for Board Directors and the BU head.  

 

Travel and Logistics 

• Booking and amending flights, accommodation, taxis and vehicle hire via the company travel agent. 

 

Subcontractor and Database Management 

• Assisting with the on-boarding of external resources, and managing the administration associated such as preparing contracts (individuals and companies). 

• Helping the wider team with database and subscription administration. 

 

Financial Support 

• Supporting the Operations Coordinator with monthly invoicing procedures.  

• Complete the end of month invoicing processes in the absence of the Operations Coordinator.  

 

WHAT WE’RE LOOKING FOR 

 

We think candidates with the following skills and experience are likely to succeed as an Operations Assistant at S-RM.  

 

That said, if you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. 

 

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives. 

 

• Experience working in a similar operational support role. 

• Excellent attention to detail. 

• Proven track record of working effectively as part of a team. 

• Excellent working knowledge of Salesforce, Microsoft Office and Excel. 

 

The individual will need to have the following key personal skills and attributes to perform successfully in this role: 

• Excellent planning, organisation and time management skills.  

• A team player with a proven ability to work unsupervised when required. 

• Honesty and reliability.  

• Ability to work under pressure and meet tight deadlines. 

• A proactive approach and a willingness to work outside the job specification when required.  

• Approachable with excellent interpersonal skills. 

• Hard worker who uses initiative to solve problems.  

 

The successful candidate must have permission to work in the Kuala Lumpur by the start of their employment. 

 

 

OUR BENEFITS 

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of:  

 

• 20 days holiday per year in addition to bank holidays (+1 day for every year of service up to a maximum of 25 days in total); 

• Hybrid working and flexible working hours; 

• EPF (Employees Provident Fund with a contribution rate of 12% employer & 11% employee; 

• Life Insurance 4X annual salary. 

 

Parental Support: 

• Fertility treatment leave – 5 days of leave per cycle of treatment per year; 

• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay; 

• Paternity leave – 6 weeks of full pay. 

 

Various Health and Medical Benefits including: 

• Private dental and medical insurance (taxable benefit) for you and your family; 

• EAP programme for you and your immediate family; 

• Free access to the world-famous mindfulness app 

 

The role will be based in our Kuala Lumpur office. However, we have flexible working arrangements available. 

 

 

THE APPLICATION PROCESS 

 

To apply for this role, please submit an up-to-date CV directly via this LinkedIn job post.  

  

The application process will include: 

 

1. A preliminary call, which will be a chance for you to find out more about S-RM and the role. 

1. First Interview- this will be run remotely 

1. Second interview- this will be run remotely 

 

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.