CRM Manager (Berlin or Leipzig) (f/m/d)

Who We Are

Spread Group is a renowned global provider of customized apparel and lifestyle products, distinguished by our commitment to made-to-order technology. Our core business model revolves around producing precisely what our customers desire, precisely when they desire it. As pioneers in this space, we combine sustainability with on-demand personalization, enabling individuals and businesses to express their unique identities through bespoke creations. Join us to be part of a global leader in the exciting world of personalized apparel and lifestyle products!

What Will Your Role Be

Are you passionate about creating engaging, customer-focused communication that drives retention and loyalty? We are looking for a CRM Manager (f/m/d) to join our team and take our email marketing and customer engagement to the next level. This role offers flexibility to work in hybrid mode from our Berlin office or Leipzig HQ.

In this role, you will be responsible for planning and executing email campaigns, managing customer journeys, and leveraging data-driven insights to boost engagement and retention. You’ll collaborate closely with creative, data, tech, and other cross-functional teams to deliver targeted, personalized experiences that foster customer loyalty and enhance retention.

What You´ll Do 

• Develop creative ideas for engaging newsletters and campaigns, tailored to customer segments and business objectives.
• Own and manage the marketing newsletter calendar for timely, strategic communications.
• Plan, brief, and build marketing newsletters using Emarsys templates.
• Create and manage customer segmentations for personalized communication.
• Design and optimize lifecycle programs and automated journeys to drive customer engagement and retention.
• Analyze campaign performance, identify insights, and implement improvements.
• Develop and run A/B tests to improve engagement and conversion rates.

What You´ll Bring

• Ideally a degree in Marketing, Business, Communications, or a similar field.
• Proven experience in CRM and email marketing tools (Emarsys experience would be a plus).
• Solid understanding of planning, executing, and analyzing marketing campaigns.
• Experience in customer segmentation and lifecycle programs.
• Data-driven mindset with strong analytical skills.
• Collaborative, proactive, and solution-oriented approach with great attention to detail.
• Experience with additional marketing channels like SMS or WhatsApp would be a plus.
• Fluency in English, German skills would be a plus.

Why Should You Join Us

• Flexibility & Trust: Take advantage of flexible working hours and remote work options within Germany, all based on mutual trust, ensuring a healthy work-life balance that suits your needs.
• Time to Recharge: Enjoy 30 days of paid vacation and relish family-friendly working policies that cherish your precious moments with loved ones.
• Transparency & Growth: Attend regular General Assemblies (GAs) to be part of our vision, knowing you contribute to a bright future. Benefit from our in-depth onboarding program and visit production sites in the Czech Republic to deepen your understanding of our operations.
• Learn & Excel: Elevate your skills with German and English language courses, interdisciplinary workshops, and training, empowering your professional growth.
• Perks That Delight: Benefit from exclusive corporate discounts on a wide range of renowned brands and indulge in remarkable discounts on our products. Additionally, enjoy access to irresistible discount campaigns tailored just for you.
• Inspiring Spaces: Work in modern offices designed to inspire creativity, boasting a rooftop terrace and cozy kitchens for breaks and after-work events.
• Celebrate Success: Join our lively company events, from unforgettable summer and Christmas parties to exciting team-building activities and engaging workshops.
• Be You & Belong: Embrace a warm and inclusive atmosphere where authenticity is celebrated, with no dress code to limit your self-expression. Bring your four-legged friends along for an uplifting work environment.

Equal Opportunity Employer

We value diversity at Spread Group. We are proud of and continue to encourage the increasing diversity of our company culture and community. Your skills, talents, and experience are our focus no matter your age, ethnicity, religion, national origin, gender, sexual orientation, marital or disability status.

You can find our data protection information for applicants here / Unsere Datenschutzhinweise für Bewerber findest Du hier: https://www.spreadgroup.com/data-protection-applicants/