Senior User Experience Researcher (f/m/d)

Who We Are

Spread Group is a renowned global provider of customized apparel and lifestyle products, distinguished by our commitment to made-to-order technology. Our core business model revolves around producing precisely what our customers desire, precisely when they desire it. As pioneers in this space, we combine sustainability with on-demand personalization, enabling individuals and businesses to express their unique identities through bespoke creations. Join us to be part of a global leader in the exciting world of personalized apparel and lifestyle products!

As we continue to expand our business, we are seeking a driven individual to join our team as the Senior User Experience Researcher (f/m/d) and drive our business forward. The role can be based in Berlin or Leipzig or remote within Germany with the opportunity to come to Berlin on a regular basis.

What Will Your Role Be

We’re looking for a curious, pragmatic, and strategic Senior User Researcher (f/m/d) to help us shape the future of our digital products. In this role, you’ll not only lead high-impact research that uncovers deep user insights, but you will also play a pivotal role in building a culture of continuous discovery across the organization. 

You’ll work closely with cross-functional teams - designers, PMs, and engineers - to embed research into our workflows, enabling us to conduct continuous discovery and make user-centered decisions. You’ll also play a key role in training and mentoring team members, creating scalable research practices, and ensuring research insights drive both tactical and strategic decisions.  

If you’re passionate about discovering customer problems, empowering teams, building scalable research practice, and delivering high-impact insights, we’d love to hear from you! 

What You´ll Do 

• Lead generative and evaluative research: Plan, conduct, analyze, and present user research studies across our most important problem spaces, touchpoints and projects. 
• Empower product teams: Train and mentor designers and PMs to conduct research independently, fostering a culture of continuous discovery.
• Embed research into product teams: Partner closely with cross-functional teams to integrate research into their workflows, ensuring insights are actionable and drive decision-making.
• Develop scalable research practices: Create research playbooks, templates, and tools to enable self-service research while maintaining quality and consistency. 
• Synthesize and centralize insights: Combine data from multiple sources - user feedback, behavioral analytics, and business insights - to create a centralized repository of research findings that inform both tactical and strategic decisions.
• Advocate for the user: Champion user needs in product discussions, ensuring decisions are grounded in a deep understanding of our customers.
• Shape research operations: Help evolve the research operations and documentation practices to increase visibility, impact, and scalability of research across the organization. 

What You´ll Bring

• Extensive hands-on experience in UX research, ideally in e-commerce, SaaS, or consumer-facing environments.
• Proven track record of conducting both generative and evaluative research, with a strong ability to translate insights into actionable outcomes.
• Experience working in dynamic, transforming organizations, ideally covering B2B, B2C, and B2B2C models, with multi-brand complexities.
• A pragmatic, scientific mindset that balances methodological rigor with business realities.
• Experience mentoring or training cross-functional teams in research methods is a strong plus.
• Experience in UX would be a significant plus, as it will help you navigate the intersection of design, research, and product strategy to deliver actionable insights and solve complex challenges. 

Methods & Tools 

• Proven experience with a range of research methods: interviews, usability testing, surveys, contextual enquiries, and qualitative/quantitative data analysis and synthesis.
• Ideally familiarity with such tools as UserTesting, UserZoom, Hotjar, Dovetail, SurveyMonkey, JIRA, Confluence or similar.
• Experience with Figma, analytics platforms (Google Analytics, Adobe Analytics), or statistical tools (SPSS, R). 

Personal Skills 

• A proactive mindset with a strong drive for uncovering user insights, user problems and delivering high-quality research.
• High standards for research quality and outcomes, ensuring rigor and impact in every project.
• Strong facilitation and coaching skills, with the ability to train and mentor cross-functional teams.
• Excellent communication and storytelling skills, with the ability to synthesize complex findings into clear, actionable insights.
• Adaptability to evolving structures and the ability to navigate organizational change with realistic expectations.
• Strong team player mindset, putting collaboration over ego.  
• Excellent communication skills in English, German is a strong plus but not required. 

Why Should You Join Us

• Flexibility & Trust: Take advantage of flexible working hours and remote work options within Germany, all based on mutual trust, ensuring a healthy work-life balance that suits your needs.
• Time to Recharge: Enjoy 30 days of paid vacation and relish family-friendly working policies that cherish your precious moments with loved ones.
• Transparency & Growth: Attend regular General Assemblies (GAs) to be part of our vision, knowing you contribute to a bright future. Benefit from our in-depth onboarding program and visit production sites in the Czech Republic to deepen your understanding of our operations.
• Learn & Excel: Elevate your skills with German and English language courses, interdisciplinary workshops, and training, empowering your professional growth.
• Perks That Delight: Benefit from exclusive corporate discounts on a wide range of renowned brands and indulge in remarkable discounts on our products. Additionally, enjoy access to irresistible discount campaigns tailored just for you.
• Inspiring Spaces: Work in modern offices designed to inspire creativity, boasting a rooftop terrace and cozy kitchens for breaks and after-work events.
• Celebrate Success: Join our lively company events, from unforgettable summer and Christmas parties to exciting team-building activities and engaging workshops.
• Be You & Belong: Embrace a warm and inclusive atmosphere where authenticity is celebrated, with no dress code to limit your self-expression. Bring your four-legged friends along for an uplifting work environment.

Equal Opportunity Employer

We value diversity at Spread Group. We are proud of and continue to encourage the increasing diversity of our company culture and community. Your skills, talents, and experience are our focus no matter your age, ethnicity, religion, national origin, gender, sexual orientation, marital or disability status.

You can find our data protection information for applicants here / Unsere Datenschutzhinweise für Bewerber findest Du hier: https://www.spreadgroup.com/data-protection-applicants/