User Experience Researcher (f/m/d)

Who We Are

Spread Group is a renowned global provider of customized apparel and lifestyle products, distinguished by our commitment to made-to-order technology. Our core business model revolves around producing precisely what our customers desire, precisely when they desire it. As pioneers in this space, we combine sustainability with on-demand personalization, enabling individuals and businesses to express their unique identities through bespoke creations. Join us to be part of a global leader in the exciting world of personalized apparel and lifestyle products!

As we continue to expand our business, we are seeking a curious and passionate individual to join our team as the User Experience Researcher (f/m/d) and drive our business forward. 

What Will Your Role Be

We are looking for a curious and pragmatic User Experience Researcher (f/m/d) to join our UX team immediately. You will be part of a small but growing research team, working in close collaboration with 1-2 experienced researchers. This is not a solo mission – you will be embedded directly within the UX team, working alongside UX Designers and a dedicated team lead. We’re looking for a researcher who holds high standards for research quality, has a “get-things-done” mindset, brings passion for research, takes ownership and thrives on making an impact.

The UX team itself is part of a transforming product organization, meaning you’ll have the opportunity to shape not only our research practice but also influence how user experience is embedded in future product structures. You will work closely with UX colleagues to translate user insights into actionable outcomes that help improve both product experiences and strategic directions. Your work will serve multiple product and business stakeholders, but your operational home will be the UX team.

What You´ll Do 

• Plan, conduct, analyze, and present user research studies across a variety of touchpoints and projects, including user interviews, usability tests, surveys, and A/B test evaluations.
• Collaborate closely with your research team and other UX roles to define research goals and choose appropriate methods—always ensuring tight alignment within the research discipline.
• Deliver actionable insights that balance tactical validation of specific designs or ideas (micro-level) with strategic, broader research supporting long-term product and business development (macro-level).
• Synthesize data from multiple sources such as user feedback, behavioral analytics, and business insights to support evidence-based decision-making, especially in the context of conversion rate optimization (CRO) and experience improvements.
• Help shape and evolve the research operations and documentation practices of the UX team to increase visibility, impact, and scalability of research across the organization.
• Present findings in a way that is clear, actionable, and accessible to both UX peers and broader business stakeholders through reports, presentations, and workshops.

What You´ll Bring

Expertise & Experience

• Substantial hands-on experience in user research, ideally in e-commerce, SaaS, or consumer-facing environments.
• Academic background in Psychology, Social Sciences, or related fields would be a plus.
• A pragmatic, scientific mindset that balances methodological rigor with business reality.
• Flexibility and resilience to adjust to changing priorities and the ability to let go of ideas if they are not the right fit.
• Experience in dynamic, transforming organizations, ideally covering B2B, B2C, and B2B2C models, with multi-brand complexities.

Methods & Tools

• Proven experience with a range of research methods: usability testings, surveys, interviews, and qualitative/quantitative data analysis and synthesis.
• Ideally familiarity with such tools as UserTesting, UserZoom, Hotjar, Dovetail, SurveyMonkey, JIRA, Confluence or similar.
• Bonus: Experience with Figma, analytics platforms (Google Analytics, Adobe Analytics), or statistical tools (SPSS, R).

Personal Skills

• Commitment to delivering high-quality research, a proactive mindset in addressing challenges, and a strong drive for uncovering user insights.
• Ability to work independently while staying closely connected with the UX team.
• Strong team player mindset, putting collaboration over ego.
• Ability to adapt to evolving structures and navigate organizational change with realistic expectations.
• Excellent communication skills in English; German is a strong plus but not required.

Why Should You Join Us

• Flexibility & Trust: Take advantage of flexible working hours and remote work options within Germany, all based on mutual trust, ensuring a healthy work-life balance that suits your needs.
• Time to Recharge: Enjoy 30 days of paid vacation and relish family-friendly working policies that cherish your precious moments with loved ones.
• Transparency & Growth: Attend regular General Assemblies (GAs) to be part of our vision, knowing you contribute to a bright future. Benefit from our in-depth onboarding program and visit production sites in the Czech Republic to deepen your understanding of our operations.
• Learn & Excel: Elevate your skills with German and English language courses, interdisciplinary workshops, and training, empowering your professional growth.
• Perks That Delight: Benefit from exclusive corporate discounts on a wide range of renowned brands and indulge in remarkable discounts on our products. Additionally, enjoy access to irresistible discount campaigns tailored just for you.
• Inspiring Spaces: Work in modern offices designed to inspire creativity, boasting a rooftop terrace and cozy kitchens for breaks and after-work events.
• Celebrate Success: Join our lively company events, from unforgettable summer and Christmas parties to exciting team-building activities and engaging workshops.
• Be You & Belong: Embrace a warm and inclusive atmosphere where authenticity is celebrated, with no dress code to limit your self-expression. Bring your four-legged friends along for an uplifting work environment.

Equal Opportunity Employer

We value diversity at Spread Group. We are proud of and continue to encourage the increasing diversity of our company culture and community. Your skills, talents, and experience are our focus no matter your age, ethnicity, religion, national origin, gender, sexual orientation, marital or disability status.

You can find our data protection information for applicants here / Unsere Datenschutzhinweise für Bewerber findest Du hier: https://www.spreadgroup.com/data-protection-applicants/