Voice/VTC Technician

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004268

Role Duties and Responsibilities

• Set up and manage the AV infrastructure for digital meetings and events; from AV equipment to streaming and recording.
• Write, plan and execute a full AV implementation plan in alignment with customers, providing excellent customer service and communication;
• Prepare and manage a (mobile) streaming studio including videowalls, greenscreen, etc.
• Create and write a technical plan and Run of Show for larger digital/hybrid conferences and events.
• Instruct and supervise a technical team during larger digital/hybrid conferences and events.
• Set up, configure and operate PTZ cameras using NDI protocol.
• Design and create jingle's, banners, and other digital signage required for digital events and meetings
• Provide first level support and trouble shooting for customers experiencing issues with conference scheduling, videobridging, recording etc.
• Identify, verify and diagnose suspected trouble AV/VTC Resources and Services through monitoring;
• Deputize for higher grade staff, if required;
• Perform other duties as may be required.

Essential Skills and Experience

• At least 5 years of professional AV experience, with a strong focus on sound mixing for live events and TV productions.
• Experienced in setup, configuration and operation of PTZ cameras using NDI protocol.
• Proficient in video control systems such as Blackmagic as well as production systems like vMix for live switching and content management.
• Minimum 5 years of hands-on experience delivering live digital and hybrid events on streaming platforms such as Webex, Microsoft Teams, and Sype.
• Experience in leading a team of AV technicians during live digital/hybrid events and meetings.
• Ability to configure, install and troubleshoot industry standard collaboration services from both Poly, Cisco etc. including Poly RMX, Poly DMA and Poly RPRM;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation

Education

• Higher training in a relevant discipline (such as, Telecommunications, Electronics, Electrical, or Computer Engineering)

Working Location

• The Hague, Netherlands

Specific Working Conditions

• Normal office environment and secured areas below ground.
• Potentially includes shift work and extended hours.

Working Policy

• On-Site

Travel

• Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices;
• May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.

Security Clearance

• Valid National or NATO Top Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.