Digital Transformation Specialist

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

• Coordinates and collaborates with others on the promotion, acquisition, development, and implementation of information systems and services.
• Promotes the benefits that a common approach to technology deployment will bring to the business as a whole.
• Manages and facilitates the communication and open flow of creative ideas between interested parties and the set-up of innovation networks and communities.
• Supports monitoring of the external environment and assessment of emerging technologies.
• Contributes to the creation of reports, technology road-mapping and the sharing of knowledge and insights.
• Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
• Actively maintains knowledge in one or more identifiable specialisms.
• Recognizes and identifies the boundaries of their own specialist knowledge.
• Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organization's needs.
• Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities.
• Develops product propositions and determines product positioning and variants for different customer and user segments.
• Anticipates changes in customer/user needs.
• Adapts products, and creates product retirement and transitioning plans.
• Applies standard techniques and tools for designing user interactions with and experiences of selected system, product or service components.
• Reviews design goals and agreed security, usability and accessibility requirements.
• Creates storyboards, static wireframes and dynamic or workable prototypes.
• Assists, as part of a team, with overall user experience design.
• Assists in the evaluation of design options and trade-offs.
• Consistently applies visual design and branding guidelines.
• Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information.
• Implements stakeholder engagement/communications plan.
• Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.
• Helps develop and enhance customer and stakeholder relationships.
• Supports the creation and maintenance of the online platform supporting promotion of the socialization materials.
• Facilitates cross-departmental forums to foster knowledge sharing and best practices as well as encouraging the creative use of collaboration features and functionalities and the development of new solutions to improve NATO Digital Workplace.
• Develops and executes targeted socialization campaigns to promote the benefits, features and functionalities of NATO Digital Toolbox. Utilize various channels and artefacts.
• Creates communication materials and visuals that showcase the features and functionalities of tools within the NATO Digital Toolbox.

Essential Skills and Experience

• Proven experience in leading initiatives of technology adoption, change management, or digital transformation.
• Proven experience in using collaboration features and functionalities and digital workplace technologies, e.g. M365, Webex, Skype, Polycom.
• Proven experience in creating communication materials and visuals (user guides, targeted user journey communication, user documentation) that showcase the features and functionalities of digital workplace technologies tools, e.g. M365, Webex, Skype, Polycom using software such as Canva, Adobe Suite.
• Experience and ability to develop strategic plans for digital adoption.
• Demonstrated ability to quickly learn and adapt to new tools and technologies.
• Experience in roles requiring building, maintaining and strengthening customer relationships, communications and follow- up.

Desirable Skills and Experience

• Proven ability to effectively communicate orally and in writing with excellent briefing and presentation skills and the ability to produce clear and concise reports.
• Demonstrable NATO experience or equivalent national experience dealing with NATO agencies that includes knowledge of the NATO organization and NATO Agencies, ACO, ACT and the Force Command Structure. In addition, knowledge of NATO procedures for planning, acquisition, programming and implementation of projects as well as operations and maintenance of these capabilities;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including NATO HQ IS / IMS, ACO and ACT.

Behavioural competencies:

• Creating and Innovating - Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems. Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
• Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
• Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.

Education

• A minimum requirement of Bachelor degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.

Working Location

• The Hague, Netherlands

Working Policy

• On-Site

Travel

• Business travel to NATO and national (NATO and non- NATO) facilities as well as frequent travel between the NCIA offices

Security Clearance

• Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.