CIS Technician

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

• Install, maintain and operate the full range of computing, printing and network devices required to deliver systems and services for customer office automation.
• Install and configure for use, COTS software on networked and standalone workstations.
• Install and configure client software on workstations.
• Configure upon request local client software and configure special peripheral devices.
• Create, maintain and troubleshoot user access issues for static and mobile devices.
• Work with Active Directory management tools to administrate user and computer objects.
• Execute support requests, work orders and other tasks.
• Contribute to IT Security compliance and remediation.
• Contribute to incident, change, configuration and asset management processes through ITSM toolkit.
• Use automated processes for deployment of desktop/laptop and standalone.

Essential Skills and Experience

• Computing Technology Industry Associating (CompTIA A+) or Microsoft Certified IT Professional.
• Proven Experience in troubleshooting user access, permissions and profiles
• Proven Experience working with Microsoft System Centre
• Configuration Manager or any other tool for automated desktop deployment
• Proven Experience working with Active Directory Objects, user accounts and permissions.
• 3 years + experience working in a ICT CIS environment.
• 3 years + experience supporting IT users, desktop hardware and software
• 3 years + experience working in an IT administration role.
• Knowledge of the capabilities and deployment of Personal Computers (PC).
• Knowledge of current operating systems and office automation software.
• Experience of working with an ITSM Ticketing tool such as BMC Remedy
• Experience of working with Microsoft word and Excel

Working Location

• Brunssum, Netherlands

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.