Core Services Technician

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The NATO Communications & Information Agency (NCI Agency) is responsible for the support to be provided to NHQ Sa/ EUFOR (in order to operate and maintain its Static and Deployable Communication Information Service Capability

The project is to provide full Operations and Maintenance of all systems, services, and facilities located in Bosnia and Hercegovina.  Services cover the following:

Workspace Services and End User Devices, but not limited to:

• Laptops and Workstations
• Laptop and Workstation peripheral devices o Keyboards
  • Monitors
  • Mice
  • KVM switches
  • Desk Top Uninterrupted Power Supplies (where deployed)
  • Headset
  • Web Cameras
  • Speakers
• VOIP/ VOSIP phones
• VTC systems/ facilities
• Multifunctional Printers and Scanners
• Mobile Phones
• Cabling and access points.

Back End Infrastructure in Host Nation Locations, but not limited to:

• Uninterrupted Power Supplies
• Routers
• Switches
• Firewalls
• Crypto Systems
• Servers and Mass Storage devices
• Cabling and access points.

Deployable CIS Systems, but not limited to:

• Tactical Satellite Systems (TACSAT)
• INMARSAT
• Harris Radios.

Security domains or networks in Host Nation locations:

• EUFOR Secret network: Used by the personnel deployed under the EUFOR Crisis Establishment (CE).
• NATO Secret network: Used by the personnel deployed under the NATO CE.
• NATO Unclassified network: Used by all NATO, EUFOR personnel including Local Civilian Hires (LCHs).

Miscellaneous equipment directly related to building infrastructure:

• Prime power
• Room/Building UPS
• Building Air Conditioning.

Role Responsibilities

• Responsible for service support activities at level 1, 2 service support to level 3 activities when required according to defined competence area.

Mandatory Requirements:

• 5 Years of Professional Experience in the area of the role
• COMPTIA A+ (Pre- 2019 Core 1 (220-1001) and Core 2 (220-1002) Post 2019 Core 1 (220-1101) and Core 2 (220-1102) or equivalent qualification.
• Proficiency in implementing and maintaining VMWare 6 infrastructures.
• In-depth knowledge of the VMWare vSphere product including, but not limited to, ESXi, VSAN, vRealize Operations, NSX, vSphere CLI scripting and VMWare update services.
• In-depth knowledge of data storage technologies, like vSAN, iSCSI and small SANs (HP MSA).
• In-depth knowledge of VEEAM Backup, replication 9.x and VMWare architectures.
• In-depth knowledge of the entire Microsoft Operating system product line administration: Windows server 2012R2, 2016, Windows 10, Exchange server 2013/2016.
• Proficiency in Managing DNS Domains and DNS Resolution on Windows 2008/2012 R2 and Windows 2016.
• In-depth knowledge of implementing and administering Active Directory (AD) environments.
• Proficiency in troubleshooting client OS and client software problems.
• Proficiency in deployment of the SCCM architecture.
• In-depth knowledge of maintaining the Core Enterprise Services that include Active Directory, Domain Trusts, Exchange Servers, DNS Management, Group Policy Management, McAfee ePolicy Orchestrator for Endpoint Protection and software update services.
• In-depth knowledge of Blackberry Enterprise Server environments.

Desirable Requirements:

• Working knowledge of the Microsoft Deployment Kit (MDT Kit).
• Working knowledge of Microsoft RDS services.
• Working knowledge of managing and configuring the McAfee ePolicy Orchestrator 5.1.3 and above.
• Solid appreciation of server, storage, and networking hardware.
• Good familiarization with HP Blade Server Products and HP rack-based servers.
• In-depth knowledge of network protocols and network management technology.

Security Clearance

• National or NATO Cosmic Top Secret

Language Requirements

• Able to listen, speak, read, and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.

Work Arrangement

• 100% Onsite
• Primary working location is Sarajevo, BiH
• 08:00 to 17:00 Monday to Friday
• Occasional overtime and on call activities
• Rotation schedule for in country activities and vacation periods

Travel Expectations

• Local travel between official NATO locations
• Minimal international business travel

Contract Duration

• July 2024 to December 2025
• With 3 x 1-year options (2026,2027,2028)

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.