Technical Lead - Transfer Agency

Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business.  We're The Private Funds Clearinghouse, connecting more than 53,000 investors with 6,500 funds and 180 fund managers around the globe. Our vision is to change the paradigm of private markets investing through harmonising the end-to-end investment process within one platform. Investors benefit from a seamless, one & done experience across the fund lifecycle (from fund selection and subscription through to settlement and reporting) underpinned by a globally compliant KYC passport and 24/7 support. Fund managers can raise capital faster at a lower cost from a wider pool of pre-approved investors.  Founded in 2015, Sonata One has a presence in eight locations worldwide including the US, UK and Luxembourg, Guernsey, South Africa and Mauritius.    

We operate as #OneGlobalThread in line with our values: We challenge the norm, we change the way we think and work, by connecting systems and people, while committing to our vision and each other. We are now looking to recruit an experienced Technical Lead - Transfer Agency to join our global team.

Position Overview:  

The Technical Lead - Transfer Agency is responsible for overseeing the accurate and timely execution of transfer agency activities for closed-ended funds, while providing technical leadership and guidance to the wider team. The role requires deep expertise in transfer agency operations, strong problem-solving capabilities, and the ability to drive process improvements and best practices.

The successful candidate will play a key role in ensuring operational excellence, regulatory compliance, and continuous improvement, while acting as a senior point of contact for complex queries, escalations, and stakeholder engagement.

Responsibilities:  

• Oversee and support the processing of capital calls, distributions, subscriptions, redemptions, and transfers for closed-ended funds
• Provide technical guidance and oversight on complex cases, ensuring accuracy and consistency across the team
• Maintain oversight of investor and contact databases, ensuring data integrity and completeness
• Ensure all investor records, registers, and transaction histories are properly maintained
• Review and support periodic reporting and reconciliations related to investor activity
• Ensure all activities are carried out in accordance with Sonata One policies, internal procedures, and regulatory requirements
• Monitor adherence to client-specific SLAs and regulatory deadlines
• Identify, escalate, and help resolve operational risks, errors, or breaches in a timely manner
• Act as a senior point of contact for internal teams, clients, and external service providers
• Support and mentor junior team members, promoting knowledge sharing and development
• Collaborate with global fund services teams to ensure alignment and efficiency
• Drive continuous improvement initiatives across processes, controls, and systems

Qualifications:  

• Proven experience in Transfer Agency, specifically within a closed-ended funds environment
• Strong technical knowledge of transfer agency processes and fund operations
• Demonstrated experience in mentoring, coaching, or leading team members
• Excellent communication and stakeholder management skills
• Strong attention to detail with the ability to manage complex tasks and priorities
• Relevant degree preferred

This role will require background checks including police checks due to the regulated nature of our business and access to confidential data.

Being part of the Sonata One provides a collaborative and inclusive work culture that values innovation and diversity. We believe in the power of our unique mission and we all work together towards that one single goal. We also believe in being real. We’re not a big corporate. Everyone has an important role to fulfil, and your contribution will be an integral part of our success story.