Ongoing Monitoring Team Lead (Late Shift)

Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business.  We're The Private Funds Clearinghouse, connecting more than 53,000 investors with 6,500 funds and 180 fund managers around the globe. Our vision is to change the paradigm of private markets investing through harmonising the end-to-end investment process within one platform. Investors benefit from a seamless, one & done experience across the fund lifecycle (from fund selection and subscription through to settlement and reporting) underpinned by a globally compliant KYC passport and 24/7 support. Fund managers can raise capital faster at a lower cost from a wider pool of pre-approved investors.  Founded in 2015, Sonata One has a presence in eight locations worldwide including the US, UK and Luxembourg, Guernsey, South Africa and Mauritius.    

We operate as #OneGlobalThread in line with our values: We challenge the norm, we change the way we think and work, by connecting systems and people, while committing to our vision and each other. We are now looking to recruit an experienced Team Lead – Ongoing Monitoring for our global team. 

Hours: 14:00 - 22:00

Position Overview:   

The Ongoing Monitoring Team Lead is responsible for leading the Ongoing Monitoring team to ensure effective and efficient client service. The Ongoing Monitoring Team Lead is required to understand all relevant AML/CFT laws to carry out this function and act as a knowledge base for other staff. 

Responsibilities:   

People  

• Recruit and retain productive staff who adapt well to the Sonata One culture.   

• Monitor and maximize the productivity of all Ongoing Monitoring staff.   

• Ensure that all Ongoing Monitoring staff are working within the specified processes.   

• Interact with clients, lawyers, investors and administrators effectively and professionally.   

• Work with the Head of Operations to identify and support the productivity and training needs of colleagues and, occasionally, clients within agreed timescales.  

• Actively encourage a culture of continuous improvement through new ideas.   

• Clearly own the Ongoing Monitoring service line in the view of clients and your team members.  

Process   

• Ensure that all Ongoing Monitoring activity reflects a defined process and is undertaken within its parameters.  Continuously improve the efficiency, control and client and/or Investor service of the Fund Closing service line.  

• Act as the central point of contact for all procedural questions relating to the Ongoing Monitoring service line.    

• Act as the central point of contact for all AML queries within the Ongoing Monitoring service line.  

System   

• Maximize the use of technology in all Ongoing Monitoring processes in order to control risk and improve efficiency. Understand the system design and how it is applied.   

• Suggest technology improvements in pursuit of efficiency.   

• Act as the central point of contact for Sonata One process maps and guides relating to the Ongoing Monitoring service line.  

Management  

• Control daily Ongoing Monitoring work allocation in a transparent and efficient manner.   

• Measure and report Ongoing Monitoring staff performances using well considered indicators.   

• Act as central contact for review of high-risk profiles and more complex senior reviews in the Ongoing Monitoring service line. 

Qualifications:   

• Technical expertise in KYC 

• Task Management 

• Stakeholder management and effective communication internally and with clients 

• Project Management Skills 

• Coaching & Mentoring 

• Communication skills that including conflict resolution 

• Leadership including but not limited to setting clear goals, decision-making 

• Bachelor's degree in Law or Finance 

Being part of Sonata One provides a collaborative and inclusive work culture that values innovation and diversity. We believe in the power of our unique mission and we all work together towards that one single goal. We also believe in being real. We’re not a big corporate. Everyone has an important role to fulfil, and your contribution will be an integral part of our success story.    

Benefits:   

• Private Medical Insurance – Comprehensive coverage to support your health 

• Life Insurance – Peace of mind for you and your loved ones 

• Income Protection – Financial support when you need it most 

• Hybrid Working – Supporting work/Life Balance 

• Annual Leave – With extra days that grow the longer you’re with us 

• Pension Scheme – Employee matched helping you plan confidently for the future 

• Wellness Budget – Investing in your health with a gym membership 

• Employee Assistance Program – Confidential, 24/7 support for life’s ups and downs 

• Enhanced Maternity, Paternity & Adoption Leave – Because family matters 

• Career Training & Development – Ongoing learning opportunities to help you grow 

• Paid Volunteering Day – Take time to give back to causes you care about