Spa Manager

What's in it for you?

Weekly Pay
Team meal whilst on shift prepared by our chefs
£20 Taxi Contribution for late shifts
Every House Membership
50% off Food & Drink, 7 days a week
Staff Room Rate; Any Bedroom, Any House, $100 a night
Private Health and Dental Care
Life Assurance
Day off on your birthday
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Cowshed Spa Primrose Hill...

Nestled inside one of London's most idyllic neighbourhoods, Cowshed Primrose Hill is a haven of relaxation and sociable grooming. Cowshed Primrose is a social space for members to move, look after their health and well being and take care of their grooming. Available treatments range from massage, body and facial treatments, maternity, lash & brow, waxing, hair removal and light salon.

The Role…

We are seeking an experienced Spa Manager to join our team at Cowshed Primrose Hill. The Spa Manager is responsible for the efficient management of the Cowshed Spa, ensuring the team consistently provide an exceptional service and spa experience for our members.

Main Duties

Influential beauty and wellness leader responsible for providing high quality services and elevated experiences to members and guests
Oversee Cowshed Spa team to include recruitment, on-boarding, training, payroll, staff performance, and strategize with leadership to assess the efficiencies of the Health Club
Effectively create and monitor budgets, analyse, forecast, as well as anticipate opportunities by identifying services to promote and elevate member and guest experiences.
Ensure that all financial transactions are completed in accordance with finance procedures, including security, processing and banking (as appropriate) as well as responsible for partnering with General Manager and local leadership to create, maintain and manage reporting on monthly performance of the facility against budget projections
Collaborate with the Marketing and Events Team with the promotion of facility services, retail products and amenities to optimize new business opportunities and potential ROI
Prepare and maintain detailed records of day to day operations and write corresponding reports.
Manage spa and gym database systems effectively for sales, renewals, direct debits, customer exits and membership numbers
Vendor management and procurement activities to manage equipment manufacturers to ensure all areas of the spa and gym equipment comply with safety and Soho House standards
Adhere to health and safety policy are always followed, as well as implement and monitor compliance with all company policies procedures, and standards

What we are looking for in a Spa Manager...

Minimum of 5-7+ years’ experience in a similar role within retail, beauty, fitness, health and/or wellness space
Strong interpersonal skills
Customer / member experience focused
Passionate about the industry and performing spa treatments.
Team player who communicates well with all colleagues
Punctual, reliable and trustworthy
Sense of urgency
Yes, yes, yes mentality
Ability to multitask and work in a fast-paced environment
Flexible and available to working both opening and closing shifts when required

Required Skills/Qualifications

NVQ Level 2 or Level 3 or equivalent industry related qualifications
Flexible schedule and ability to work weekends and holidays as needed
Ability to multitask and excel in a high-volume and demanding fast-paced environment

Nearest Station (NW1 8UR): Chalk Farm

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