Soho House Berlin...

SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the hotel offers 65 rooms in various sizes, 20 flats and four lofts. In addition to Berlin and Great Britain, there are other houses in the USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The SOHO HOUSE includes the concept store THE STORE X. THE STORE X is a platform for ideas and culture. The range includes fashion, art, design and also attracts a global community of creative people to 180 The Strand in London, Soho House Berlin and Soho Farmhouse in Oxfordshire. Our aim is to present a new kind of experience space that exceeds customer expectations of traditional retail and shopping.

The Role...

The General Manager at Soho House will ensure that Soho House provides a warm, safe, secure, inclusive and transparent environment for all members, guests and team members at all times. The General Manager is ultimately responsible for the day to day running of the business, financial performance and member satisfaction, however the role is multi-faceted. The role requires the ability to demonstrate a professional approach, working with a range of managers both within the site as well as support teams including finance, people, membership and health and safety.

Key Accountabilities…

Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values
A strong understanding of product from food and drink to accommodation
Implementing, overseeing and understanding the commercial viability of your business
Effective hands-on day to day management and problem solving both front and back of house operations
MNE overview, understanding, direction and strategy

Performance standards

Ensuring all products delivered to members and guests are in line with the company specification. Highlighting and overseeing proactive training for all team members to ensure consistency
Ensure that the business is prepared in accordance with company service standards
Ensure that all guests experience is priority at all times following the SH ethos
Ensure that the site is meeting the Sales, COS, labour and EBIDTA budgets each month. Proactively taking action where needed
Demonstrating a commercial ability and awareness to both maximize and celebrate annual events
Work with HOD’s to ensure departmental budgets are met consistently
Set departmental targets and objectives that maintains and improve people, product and efficiency
Ensure that all departments rotas are forecasted, costed and published in line with the company standards
Ensure the business is set daily from a consumable view point, including and not limited to CGS, both F&B and accommodation related amenities
To aim, achieve and maintain minimum 90% mystery shopper score in all departments
An understanding of your customer base in order to retain them, through maintaining standards and expectations
Ensure retention of team members in line with company standards

Management expectations and accountabilities

Responsibility for feedback, training and development of all managers working at the site.
Ensure that the site meets 100% completion yearly for annual reviews
Embody, display and proactively drive the companies Pillars and Values
Ensure that company policies and standards are maintained consistently by everyone working at the site
Ensure that any behaviour from either guests or team members that are not in line with the Soho House Pledge are called out and relevant follow up takes place

Scope of authority

Senior managers are key in driving products within their respective departments, both new and existing. The General Manager is ultimately responsible for; including and not limited to: food and beverage, accommodation, gym, events, spa and cinema within their site. As the General Manager there is an ultimate responsibility for consistency of deliverables for all products and services
Work cohesively with the Head of Operations and Operations Director and support teams on a range of projects and ensuring the ultimate completion for their site.
Work closely with the support teams to plan and drive an inclusivity awareness training program annually
Ensure all team members are fully versed and display the expected behaviours to maintain an inclusive environment
Work with local People teams and the Diversity & Inclusion team to ensure the site is delivering and maintaining the Soho House Pledge

Health and Safety

Ensure that all team members including managers have completed the necessary training for the role and all risk assessments are carried out
To ensure cleanliness standards and procedures for the unit & their areas are in accordance with site, company and legal health and safety standards.
Ensure all new starters are rigorously trained to standards and competencies
Ensure regular audits are carried out quarterly to maintain both company and legislative standards

Requirements / Qualifications...

A successful General Manager for Soho House will ideally have 3-5 years’ experience in a busy high-profile venue and a natural flair for first class service in a similar role. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

Innovator and influencer with previous experience managing F&B operations
Excellent interpersonal skills and ability to build relationships (internal and external)
Strong attention to details
Excellent customer service
Fluent in English
Organised and reliable

Benefits...

2 paid 'Volunteer Days' per calendar year (to support charitable causes)Soho Friends Membership
Every House Membership
Monthly movie screenings in the in-house cinema with current movies
Monthly workout opportunities
Weekly Yoga/Pilates classes
50% discount on our Cowshed products
Discounts with external providers (corporate benefits)

We would like to point out that we will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act.

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