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Head of Spa - Soho Farmhouse

Oxford

The Role… 

This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth.

We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences.

What's in it for you?

  • Weekly Pay
  • Clothing Allowance
  • Every House Membership
  • 50% off Food & Drink, 7 days a week
  • Staff Room Rate; Any Bedroom, Any House, $100 a night
  • Private Health and Dental Care
  • Life Assurance
  • Day off on your birthday
  • Up to 50% Staff Discount on Cowshed & Soho Home
  • In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
  • Free Counselling Sessions
  • Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
  • Continuous training to develop yourself personally and professionally
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

  • Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service.
  • Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets.
  • Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings.
  • Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest.
  • Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions.
  • Develop and coach team members through regular performance conversations, training, and succession planning.
  • Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives.
  • Champion retail performance through effective merchandising, product knowledge, and team development.
  • Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards.
  • Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience.

What we are looking for...

  • Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation.
  • A proven track record of managing large teams and delivering commercial results.
  • Strong financial and operational management experience, including budgets, forecasting, and KPI ownership.
  • Exceptional leadership and communication skills with the ability to motivate and develop teams.
  • Passion for hospitality, wellness, and creating memorable member experiences.
  • A hands-on leader who enjoys being visible within the operation and leading from the front.

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As set forth in Soho House via Caterer.com ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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