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Gym Manager - 180 House

London

The Role… 

At Soho House, as Gym Manager, you will be a passionate and strategic leader, committed to creating an exceptional member experience while championing health, fitness and wellbeing within Soho Health Club. You will oversee the day-to-day operations of the gym, lead and develop a high-performing team, ensure safety and cleanliness standards are upheld, drive member engagement and contribute to achieving financial targets and broader strategic goals.


What's in it for you?

  • Weekly Pay
  • Team meal whilst on shift prepared by our chefs
  • Every House Membership
  • 50% off Food & Drink, 7 days a week
  • Staff Room Rate; Any Bedroom, Any House, $100 a night
  • Private Health and Dental Care
  • Life Assurance
  • Day off on your birthday
  • Up to 50% Staff Discount on Cowshed & Soho Home
  • In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
  • Free Counselling Sessions
  • Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
  • Continuous training to develop yourself personally and professionally
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career


Key duties…

People Management 

  • Build and lead a best-in-class fitness team, including trainers, instructors and gym staff 
  • Manage recruitment, onboarding, performance reviews, training and development 
  • Promote high team morale and retention through motivation, coaching and recognition 
  • Set clear expectations and ensure all staff uphold brand and service standards 
  • Conduct regular team meetings and manage team schedules effectively 
  • Ensure the team consistently delivers exceptional service and memorable experiences 

Productivity 

  • Oversee scheduling of classes, personal training sessions and gym floor support 
  • Maintain gym presentation and ensure all equipment is clean, functional and safe 
  • Monitor member feedback and usage data to enhance gym programming and member engagement 
  • Drive participation in group fitness classes and PT sessions 
  • Collaborate with the Wellness, Spa and F&B teams to ensure seamless cross-referrals and guest experiences 
  • Lead on key initiatives and activations that align with Soho Health Club’s ethos and goals 

Financial Control 

  • Support the delivery of budgeted targets, KPIs and revenue opportunities 
  • Achieve KPI’s for class programming and PT sales 
  • Ensure staffing, scheduling and resources are optimised to reflect business needs 
  • Monitor and control operational costs while maintaining exceptional standards 
  • Analyse member usage, sales data and feedback to inform business decisions 
  • Track and report on member engagement, trainer productivity and class occupancy 
     

Standards 

  • Maintain a high level of safety, cleanliness and professionalism across the gym 
  • Ensure all equipment is regularly maintained, serviced and compliant with health and safety regulations 
  • Uphold all health & safety procedures including risk assessments and incident reporting 
  • Ensure gym staff are trained in safety procedures and certified where necessary 
  • Monitor and evaluate team standards using feedback tools and internal audits 
  • Set an example by maintaining a visible presence and actively engaging with members on the floor 

Marketing & Member Engagement 

  • Work with the marketing team to develop campaigns that drive usage and increase member engagement 
  • Create monthly community fitness programming  
  • Host events, workshops or wellness activations to build community within the Health Club 
  • Proactively gather and act upon member feedback to continuously improve offerings 

 Business Development 

  • Identify trends in the fitness and wellness industries and introduce innovative programming 
  • Build partnerships with fitness brands, guest trainers and wellness experts 
  • Regularly review the class schedule and fitness offering to ensure relevance and variety

What we are looking for...

  • 5+ years’ experience in a high-profile fitness or wellness environment, ideally within a members’ club or hospitality setting 
  • Level 3 Personal Training certification (minimum) 
  • Strong leadership with proven success in recruitment, training and performance management 
  • Strategic, target-driven and results-oriented 
  • Excellent organizational and communication skills 
  • Collaborative and comfortable working cross-functionally 
  • Highly adaptable, hands-on and solutions-focused 
  • Passionate about fitness, with high standards of service delivery 

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