Сustomer Support and Payment agent

About the company:

Softermii (https://www.softermii.com/) is an outsourcing/outstaffing company with more than 11 years of experience in web and mobile application development with a team of more than 120 specialists from 6 countries.

We have withstood multiple challenges, such as COVID-19 pandemic and war aggression against Ukraine, we have secured sustainable development processes, saved all our projects and jobs. Even more – we’re constantly growing.     

Every day, we add a new project to our portfolio in the following areas of expertise:

• Healthcare
• Real estate
• Livestream E-commerce
• Fintech (Wealth Tech, Capital Trading)
• Real Time Communications (RTC)

 

In addition, we develop 2 of our own solutions that help our customers get faster applications for video or audio calls (https://www.softermii.com/solutions/vidrtc) or an application for real estate with 3D visualization

(https://www.softermii.com/solutions/apartmii)

 

Company mission:

Softermii: Succeed Without (L) imitations

We will turn any idea into a valuable product.

 

Our plans as a company:

We want to move from a regular outsourcing business to an ecosystem of outsourcing, education and product development companies.

Over the years, we have arrived at a highly personalized working model with transparent workflows. This model allows us to create software products that meet our clients’ goals with precision.

💥About the Product:

Milliorize provides end-to-end platforms and services for the iGaming industry. Our focus is delivering Social Casinos with superior player experiences using gamification, customisation, and cutting-edge tech. Our solutions cater to the specific needs of any iGaming operator, creating an engaging environment for players. We are passionate about the future of iGaming and take pride in providing a competitive edge to our players.

 

💥About the Role

💥About the Product:

 

Milliorize provides end-to-end platforms and services for the iGaming industry. Our focus is delivering Social Casinos with superior player experiences using gamification, customisation, and cutting-edge tech. Our solutions cater to the specific needs of any iGaming operator, creating an engaging environment for players. We are passionate about the future of iGaming and take pride in providing a competitive edge to our players.

 

💥About the Role

We're looking for a Part-time Customer Support Agents to join our partner team. This role is focused on providing exceptional support to our players, managing payments, and helping ensure a seamless gaming experience. If you have experience in customer support, strong problem-solving skills, and a proactive mindset, we'd love to hear from you.

We are hiring for two part-time positions to cover the weekends:

• Night Shift (CET): Saturday-Sunday from 20:00 to 08:00
• Morning Shift (CET): Saturday-Sunday from 08:00 to 20:00

☄️Type of cooperation: Part-time cooperation, remote

 
👨🏻‍💻Key Responsibilities

• Provide daily support to players via chat, email, and phone.
• Troubleshoot player issues and collaborate with internal teams to find solutions.
• Provide accurate information about our products and services.
• Work with other teams to coordinate promotional offers and inform players about new features and events.
• Ensure a high level of customer satisfaction.
• Thoroughly document all customer interactions in our internal system.
• Act as a voice for our players, collecting feedback and communicating it to relevant departments for product improvement.
• Assist with customer onboarding and verify KYC documents.
• Process customer payments and resolve any transaction-related issues.
• Conduct research on customer profiles, including bonuses, deposits, transactions, and wagering.

✨Required Skills & Experience

• 2+ years of customer support and payment experience in the iGaming industry.
• Fluent in English (both written and verbal) is a must.
• Proficiency in Russian is required (Ukrainian or Polish is also acceptable).
• Experience with tools like Talktwo and Sumsub.
• Experience handling customer payment requests.
• Experience with payment tools like PIQ and various payment providers is a strong asset.

⚡️Nice to Have: Knowledge of risk and fraud prevention processes.

💫Who will you have the opportunity to meet during the hiring process (stages): HR interview, Tech Interview, Management interview

🌟Why Join Us?

• Be a part of a collaborative and innovative team.
• Work on impactful projects with a global reach.
• Opportunity to take ownership and implement your ideas to drive real results.

What we can offer you:

1. We have stable and highly-functioning processes – everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals. 
2. You will have enough independence to make decisions that can affect not only the project but also the work of the company.
3. We are a team of like-minded experts who create interesting products during working hours, and enjoy spending free time together.
4. Do you like to learn something new in your profession, or do you want to improve your English? We will be happy to pay 50% of the cost of courses/conferences/speaking clubs.
5. Do you want an individual development plan? We will form one especially for you + you can count on mentoring from our seniors and leaders.
6. Do you have a friend who is currently looking for new job opportunities? Recommend them to us and get a bonus.
7. Are you thinking about taking out insurance? This is also what we can offer you.
8. And what if you want to relax? Then we have 21 working days off. We also have 11 paid days off for Public Holidays.
9. What if you're feeling bad? You can take 5 sick leaves a year.
10. Do you want to volunteer? We will add you to a chat, where we can get a bulletproof vest, buy a pickup truck or send children's drawings to the front.
11. And we have the most empathetic HRs (who also volunteers!). So we are ready to support your well-being in various ways.

 

A little more information that you may find useful:

• our adaptation period lasts 3 months, this period of time is enough for us to understand each other better;
• there is a performance review after each year of our collaboration where we use a skills map to track your growth;
• we really have no boundaries in the truest sense of the word – we have a flexible working day.

We are looking for like-minded professionals who believe in making the world a better place by building technology that’s meant to last and scale.

Join Softermii and help us take software to the next level of awesome.

Of course, we have a referral bonus system. So if you have a friend who likes our job opening, you can give us their telegram contact, and we in turn will thank you with a bonus if we start working with them!