VIP Manager

About the Job

Are you passionate about building high-value relationships and delivering premium, personalized experiences in a fast-paced iGaming environment?

We’re seeking a VIP Manager to join our growing team in Fort Lee, NJ. This role is centered on managing and nurturing a portfolio of high-value players, executing tailored engagement strategies, and driving long-term loyalty and revenue growth. You’ll act as a trusted point of contact for VIP clients, combining relationship management with data-driven decision-making to elevate the player experience.

📍 Location: Fort Lee, New Jersey

⏰ Work Mode: Onsite (Monday - Friday)

The Role 🛠️

As a VIP Manager, you’ll be responsible for delivering a best-in-class, “white-glove” experience to our most valuable players. You’ll collaborate cross-functionally with CRM, Marketing, and Payments teams to ensure seamless service, while leveraging player insights to maximize engagement, retention, and lifetime value (LTV).

What You’ll Do 🚀

• Build and maintain strong, long-term relationships with high-value players to maximize retention and LTV.
• Serve as the primary point of contact for VIP accounts, managing day-to-day communication and resolving issues სწრაფly and professionally.
• Execute targeted retention and reactivation campaigns to reduce churn and increase engagement.
• Analyze player activity, tracking key metrics such as handle, GGR, and frequency to optimize reinvestment strategies.
• Collaborate with CRM, Marketing, and Payments teams to deliver tailored bonuses, gifts, and exclusive experiences.
• Ensure all VIP interactions comply with Responsible Gaming standards and NJDGE regulations.
• Act as an escalation point for VIP concerns, applying strong de-escalation and problem-solving skills.
• Stay informed on competitor VIP programs and industry trends to continuously enhance offerings.

What We’re Looking For 🎯

• 2+ years of experience in VIP Management or Senior Account Management within iGaming or sports betting.
• Strong understanding of the New Jersey iGaming market and regulatory landscape (NJDGE).
• Proven ability to analyze player data and drive retention and revenue strategies.
• Excellent interpersonal and communication skills, with experience managing high-profile clients.
• Experience with CRM platforms (e.g., Salesforce, Optimove) and strong Excel proficiency.
• Ability to work onsite in Fort Lee, NJ, with flexibility for evenings, weekends, and peak sporting events.
• Background in luxury hospitality, customer relationship management, or similar client-facing roles is a plus.

Why Join 💎

Join a dynamic and fast-growing iGaming team where your impact on VIP engagement and player experience will be highly visible. You’ll work in a collaborative, international environment with real opportunities for growth and career advancement.

✅ Benefits: Medical, dental, vision insurance + 401K

✅ Perks: Generous PTO, team celebrations, subsidized in-office meals

✅ Culture: High-performance, collaborative, and growth-oriented environment

If you’re driven to deliver exceptional VIP experiences and thrive in a high-energy, results-focused setting, we’d love to hear from you.

👉 Apply now to join our Fort Lee team.

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