System Administrator

We are seeking a System Administrator

to provide timely and effective technical support to our employees in our new office in New Jersey. The candidate will be responsible for diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role is key to maintaining operational excellence across all IT support services and ensuring a smooth and productive experience for our internal users.

Responsibilities:

• Provide first-line and second-line technical support for internal users via Jira Service Desk, in person, or through corporate messenger (Slack).
• Diagnose and resolve issues related to hardware, software, peripherals, network access, and operating systems (mostly MacOS).
• Configure and install laptops, desktop systems, printers, mobile devices, CCTV, ACS, meeting rooms and other IT equipment.
• Maintain daily health of IT systems, including updates, patches, and performance checks.
• Document incidents, resolutions, and knowledge base articles for internal use (Confluence).
• Maintain inventory and lifecycle management of IT assets (Jira Assets).
• Manage and troubleshoot Local Area Networks (LAN), Wi-Fi networks, and VPN access (Paloalto).
• Assist with Onboarding and Offboarding (including providing IT-equipment, accesses, setting up systems, configure VPN, security software etc).
• Set up workstations for new employees, including email, system access.
• Assist with audio/video and conferencing equipment, including meeting room and media classes setups.
• Ensure follow-up with users to confirm issue resolution and collect feedback.
• Contribute to continuous improvement of support processes and user satisfaction.
• Collaborate with other IT teams for escalation and cross-functional troubleshooting when needed.
• Work closely with the CEO of the company, with an "achieving results mindset"
• Ability to be On Call and be able to react swiftly in critical situations

Requirements:

• Minimum 3 years of experience in a technical support or system administration role.
• Proficiency with macOS systems (Windows will be a plus).
• Ability to diagnose and resolve basic technical issues independently.
• Strong knowledge of IT support tools and ticketing systems (e.g., Jira).
• Excellent oral and written communication skills in English (Any others will be a plus).
• Ability to manage multiple priorities in a fast-paced environment.
• Service-oriented mindset with a focus on user experience and reliability.
  
  

Would be a plus:

• Experience working in a service desk environment with SLA-based response times.
• Familiarity with MDM systems for managing Apple devices (e.g., Jamf).
• Hands-on experience with MikroTik and Ubiquiti network devices.
• Knowledge of CCTV and access control systems.
• Experience supporting AV/meeting room equipment (Logitech, Crestron, etc.).
• Basic scripting (PowerShell, Bash) or automation skills for desktop provisioning.
• Understanding of ITIL or similar IT service management frameworks.
  
  

  Why Join Us?

  • Be part of a fast-growing company in the exciting iGaming sector.

  • Opportunity to work with an international and diverse team.

  • Support career growth and continuous learning.

  • Competitive salary and benefits package.
    
    

    Benefits & Perks

    We’re proud to offer a comprehensive benefits package that supports your well-being, financial security, and work-life balance.
    
    Core Benefits:
    
    • Medical, Dental, and Vision Insurance
    • Life and Disability Insurance
    • 401(k) Retirement Savings Plan with company match
    • Generous Paid Time Off, including holidays and personal days
    • Annual and KPI-based Bonuses -  performance-driven bonuses are available based on personal and company achievements.
      
      
    Additional Programs:
    • Employee Assistance Program (EAP)
    • Wellness initiatives and voluntary insurance options
    • Professional development and training opportunities
      
      
    Office Perks:
    • Collaborative, team-oriented environment
    • Regular team-building activities and company events
    • Stocked snacks, coffee, and beverages
      
      
    Our benefits and perks are designed to evolve with our team’s needs and may be updated periodically as outlined in company materials.

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  If you are ready to take on a new challenge and make a significant impact, we would love to hear from you!

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