VIP Team Leader

At Soft2Bet, we don’t just build products – we create experiences. As a fast-growing international iGaming company with over 1,200 employees worldwide, we deliver innovative gaming solutions while ensuring our customers receive the highest level of support. Just as we invest in our products, we invest in our people: offering stability, professional growth, relocation assistance, and a strong sense of community.

We’d love to have you on board.

Job Purpose

As a VIP Team Leader, you will be responsible for managing and developing a team of VIP Account Managers in the Canadian market. Your goal will be to drive team performance, optimize VIP player engagement, and ensure that daily tasks and long-term objectives are successfully achieved. You will lead by example, implement effective processes, and ensure that your team consistently surpasses monthly targets.

Main Duties and Responsibilities

• Lead, coach, and motivate the VIP team to achieve and exceed KPIs and targets.

• Develop and implement strategies to maximize VIP retention, satisfaction, and lifetime value.

• Manage the daily operations of the VIP team, ensuring smooth workflows and goal alignment.

• Build and maintain professional relationships with high-value players, ensuring exceptional service.

• Monitor market trends and team performance metrics; act proactively to address opportunities or gaps.

• Improve existing processes and introduce new strategies to enhance player management.

• Provide weekly reports on team results, market performance, and key insights.

• Conduct regular 1:1s, performance reviews, and ongoing coaching sessions with team members.

• Collaborate with senior management to align VIP strategy with company goals.

• Perform other tasks as required by the Head or Director of the Department.

Job Requirements / Skills

• Strong interpersonal and leadership skills.

• Previous experience in the iGaming / gambling industry is a must.

• Excellent understanding of VIP player management principles.

• Strong organizational, time management, and planning abilities.

• Skilled in Microsoft Office and CRM systems.

• Ability to communicate effectively with both team members and high-value players.

• Solid presentation and reporting skills.

Education / Experience

• Minimum 2+ years of experience in a VIP role within the iGaming industry.

• Proven track record in team leadership and people management.

• Strong knowledge of customer behavior, market dynamics, and high-value player needs.

• Ability to analyze performance data and drive results under pressure.

• Multilingual candidates (English + French/Spanish/German) will be highly valued.

What We Offer

• A chance to be part of a global iGaming leader expanding in Canada.

• Competitive compensation package.

• Opportunities for career progression and professional development.

• Corporate events and team-building activities.

• Work in a dynamic, international, and supportive environment.

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