Level 2 IT Support Engineer (NOC Engineer)

We are looking for a Level 2 IT Support Engineer (NOC Engineer) for our team in Canada. 

Requirements:

• 1+ years of experience in IT;
• Experience working with logging, monitoring and alerting tools (e.g. ELK stack, Grafana, PagerDuty, DataDog, Prometheus, Coralogix);
• Ability to perform log level analysis;
• Strong troubleshooting skills;
• Willingness to work in a shift schedule (24/7);
• Experience with bug and issue tracking systems (Jira preferred);
• Ambition to learn new systems, procedures, techniques in a short period of time;
• Structured, process-oriented and business-oriented;
• Strong communication and reporting skills;
• Self-learning ability, self-motivated and team player;
• Experience working with iGaming industry products (nice to have);
• Experience with Jenkins (nice to have);
• Experience with SQL (nice to have);
• Proficiency in English and Russian

Duties and opportunities:

• Monitor all systems in production and react to alerts.;
• Manage incidents’ life cycle until they are fully resolved or providing a workaround solution, escalation to third / fourth level support where required;
• Support in incident management after deployment ;
• Perform log level analysis;
• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication;
• Reproduce reported issues in an appropriate customer environment;
• Gather information to ensure complete availability of details required for root cause analysis;
• Provide a robust service for monitoring products deployed onto the platform

We offer excellent benefits, including but not limited to:

• Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc)
• Learning and development opportunities and interesting challenging tasks;
• Official employment;
• Opportunity to develop language skills and partial compensation for the cost of language classes;
• Birthday celebration present;
• Time for proper rest and 24 working days of Annual Vacation.

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