Senior Implementation Consultant (m/f/d)

About the job

Sofico is an international, multicultural and healthy growing company that’s been leading the way in automotive finance, leasing, fleet, and mobility management for over 35 years. At Sofico, we believe that effective communication is the backbone of a thriving organization. By having seamless in-house communication, it will help keep our teams informed, engaged, and aligned with our company's goals.   

As an Implementation Consultant, you will play an important role in creating, configuring, and assembling the foundational components of Sofico’s solution to support and enhance business processes. You will collaborate closely with clients and project teams to design, implement, and deliver tailored solutions within our Miles Enterprise Platform that meet customer needs. 

Your responsibilities will include: 

Implementation (Project) Services 

Solution Design: 

• Analyze and refine customer requirements into detailed functional and system specifications. 
• Assess existing Miles functionality and propose effective solution directions. 
• Develop configuration solution designs in collaboration with stakeholders. 
• Partner with Business Analysts (BAs), Technical Analysts (TAs) and Software Engineers to define solution sections in Functional Analysis (FAs) and Change Requests (CRs). 

Configuration Execution:  

• Execute and document configuration solutions. 
• Integrate solutions from various work streams into a cohesive system. 
• Conduct unit testing to ensure quality and reliability of configured solutions. 

Solution Delivery: 

• Prepare for and execute solution deployments. 
• Ensure timely delivery and successful handover of solutions to customers. 
• Provide testing support and resolve issues related to configured solutions. 

Solution Integrity 

• Support data migration, document management, and reporting from an in-depth understanding of customer solutions. 
• Collaborate with Product Managers to align project solutions with the product’s roadmap and future developments. 

Post-Go-Live Services 

Change Request Management: 

• Analyze and refine customer service requests into actionable specifications. 
• Verify Miles' capabilities to propose optimal solution directions. 
• Design, execute, document, and deliver configuration solutions. 
• Collaborate with BA’s, TA’s, product managers and developers for enhanced solution  
• implementation. 

Customer Interaction: 

• Engage with customers to address complex requirements and provide comprehensive handovers. 
• Provide accurate estimations to Account and Service Desk Managers. 
• Handle customer queries and provide expert advice on solution configurations. 
• Offer guidance on configuration design for customer-led implementations. 
• Support customers in their configuration and development processes. 

Defect Handling 

• Leverage advanced implementation skills to address defects in configured solutions effectively. 

Your skills and interests: 

You like to work on impactful projects in a dynamic and innovative environment. You will collaborate with passionate professionals, refine your skills, and contribute to delivering solutions that drive customer success. 

What else is expected: 

• Proven experience in a configuration or implementation consulting role, preferably in a tech-driven environment. 
• Familiar with software implementation lifecycle. 
• Strong analytical skills with the ability to translate business requirements into technical solutions. 
• Proficiency in system configuration, testing, and documentation. 
• Excellent problem-solving skills and attention to detail. 
• Effective communication and collaboration abilities to interact with diverse stakeholders. 
• Experience in customer engagement and providing consultative support. 
• Familiarity with ERP software solutions in the automotive or financial services sectors is a plus. 

What we offer:

At Sofico, you’ll join an international, multicultural company with over 30 years of success. We double in size every five years, staying true to our open and collaborative culture even as we grow.

We believe you should be in control of your own career. That’s why we put your personal development first. With an extensive onboarding program, you’ll spend six months learning our products and getting to know the organization with the support of a dedicated job coach. Your learning doesn’t stop there; we’ll continue to offer opportunities for growth and development throughout your career.

You’ll work in a modern, accessible office with flexible and hybrid work options that allow you to balance work and life. In addition, we offer:

• Flexible working hours and the option to work from home. 
• Employee discounts, eGym Wellpass, and a subsidized Jobticket for public transportation. 
• Company pension scheme. 
• Growth potential through personalized learning and development plans.
• A vibrant team culture with regular team events and a company weekend.