Customer Support Agent - Arabic Speaking (night shift)

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

🌟 Sofia Stars is growing tremendously, and we continue to conquer new countries! 🌍

🎯 Role in a Nutshell

We’re on the lookout for an Arabic & English-speaking Customer Support Agent to join our superstar team and make a real impact.

Please note: This job is for our Night Team and it is based on a 3:3 working basis (3 days in, 3 days off) with a shift pattern of 11PM - 9AM

📍 This is a fully office-based position at our sunny and spacious office in Sofia, Bulgaria.

🛠️ What You'll Be Doing

• Providing friendly support in Arabic via email and live chat.
• Handling requests with strong attention to detail.
• Understanding clients’ needs and offering proactive solutions.
• Keeping customer satisfaction front and center.
• Collaborating closely with the team to improve support processes.

🧩 What We’re Looking For

• Fluency in Arabic & English, both written and spoken.
• A proactive attitude with a knack for support or sales.
• Excellent communication and negotiation skills.
• Strong attention to detail.
• Previous experience as a support agent is a plus!

🎁 Why Join Sofia Stars?

• Official employment with full medical insurance (including dental, maternity, and check-ups).
• Competitive salary and an attractive bonus scheme.
• Dynamic and international team environment.
• Birthday gift to celebrate your special day!
• Career growth opportunities and professional development.
• Multisport card (partly covered) and fun team-building events.
• Bright, modern office in a prime Sofia location.
• Wedding and baby gifts to celebrate your life’s milestones.
• 20 working days of paid vacation and maternity leave support.
• Food vouchers, breakfast, fruits, and snacks available right in the office.

📢 Excited to join our journey?

Apply now and become part of something amazing at Sofia Stars. 🚀

Ready to shine? Let’s make it real.

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