Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.
We are looking for an English VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.
Requirements:
- Proficiency in English written and spoken;
- Proactive person with good support/sales skills;
- Strong communication and negotiation skills;
- Attention to details;
- Previous experience will be considered as an advantage.
Duties and Responsibilities:
- Being able to search and find for solutions of customers’ issues;
- Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
- Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
- Ensure that products’ compliance is being followed according to relevant regulations;
- Previous experience as a Sales agent will be considered as an advantage.
- Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)
We offer excellent benefits:
- Up to 25 vacation days
- 6 Undocumented Sick Leave Days
- Monthly food vouchers (102 EUR)
- Private Medical Insurance
- Multisport Card
- Birthday, Wedding and Newborn gifts
- Breakfast, Friday lunches, fruits, and snacks in the office
- Monthly company activities and team-building events
- Career growth opportunities
Ready to shine? Let’s make it real.
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