Customer Support Agent (Malay Speaker)
Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.
Sofia Stars is growing tremendously, and we continue to conquer new countries!
Role in a nutshell:
Now we're looking for a Malay & English speaking Customer Support Agent to join our team and make his own contribution to our products.
📍 Please note: This is a full-time, office-based position that requires your full presence at our Sofia office. Remote or hybrid work arrangements are not available for this role.
✅ Responsibilities:
✔️ Providing support in Malay by email and Live chats;
✔️ Processing with great attention to details and content;
✔️ Identifying clients' needs and proactively proposing solutions;
✔️ Focusing on customer expectations and satisfaction;
✔️ Working closely with our team to improve and establish the necessary processes.
✅ Qualifications:
✔️ Proficiency in Malay and English, both written and spoken;
✔️ Proactive person with good support/sales skills;
✔️ Strong communication and negotiation skills;
✔️ Attention to detail;
✔️ Previous experience as a support agent will be considered an advantage.
✅ Why Sofia Stars?
💼 Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups)
💸 Competitive salary and attractive bonus scheme
🌍 Working in a dynamic International company
🎁 Birthday celebration present
🚀 Ability for career and professional growth within the company
🏋️ ♂️ Sportscard (Multisport) - partly covered & team-building events and activities
🌞 Sunny, spacious office
💒 Wedding gift
👶 Gift for newborns
🌴 Time for proper rest and 20 working days of Annual Vacation, maternity leave support
🥐🍎 Food vouchers, breakfast, fruits, and snacks available in the office
Ready to shine? Let’s make it real.
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