Product Owner – Insight Analytics & AI

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

❗️Please note that this role is office based for Sofia, Bulgaria (51, Blv. „Cherni Vrah“, Office „X“).

❗️If you need to be relocated, we take care of the process.

✅ Responsibilities:

✔️ Product Strategy and Vision

• Define and evolve the product vision for Insight Analytics and AI solutions that support business growth and strategic decision-making;
• Build and maintain a roadmap for AI and analytics initiatives, aligned with company goals and product team needs;
• Identify and prioritize high-impact AI/ML and analytics opportunities across business domains (marketing, personalization, risk, etc.).

✔️ Cross-Functional Collaboration

• Act as the primary interface between the AI & Insights team and the wider product organization;
• Work closely with Product Owners from the product and platform teams to integrate analytics and AI capabilities into new product features and releases;
• Gather requirements from business stakeholders and translate them into well-defined product specs.
  
  

✔️ Product Execution

• Manage a cross-functional backlog with data scientists, ML engineers, and analysts;
• Write detailed epics and user stories, with a focus on AI models, data pipelines, KPIs, dashboards, and decision-support tools;
• Guide product discovery phases, experimentation, A/B testing, and iterative learning loops.
  
  

✔️ Delivery Oversight

• Ensure delivery timelines are met while maintaining the highest standards of accuracy, reliability, and ethical use of data and AI;
• Track the performance of delivered models and insight products post-launch, leveraging feedback loops for continuous improvement.
  
  

✔️ Analytics Impact and Governance

• Champion data quality, transparency, and responsible AI practices;
• Drive usage of insight tools and predictive models across business units, promoting a data-informed culture;
• Monitor product KPIs to evaluate adoption and value generation.
  
  

✅ Requirements:

• 3+ years of experience as a Product Owner in data, analytics, or AI/ML domains;
• High communication skills and presentation skills;
• Proven track record of delivering AI and analytics products that create measurable business impact;
• Solid understanding of machine learning, predictive modeling, data pipelines, and AI use cases in product ecosystems;
• Familiarity with MLOps, model lifecycle, explainability, and ethical AI principles is a strong advantage;
• Skilled in BI tools (e.g., Power BI, Tableau) and collaboration platforms (e.g., JIRA, Confluence, Notion);
• Strong communication skills with the ability to bridge technical teams and business stakeholders;
• Experience working in Agile/Scrum environments and managing end-to-end product lifecycle.

✅ Why Sofia Stars?

💰 Competitive salary;

🍎 Monthly food vouchers (200 BGN);

💼 Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);

🌍 Working in a dynamic International company;

🌴 Up to 25 paid leave days;

🏥 Six additional days of undocumented sick leaves;

🎁 Birthday, wedding and newborn gifts;

⚽ Multisport card;

🧗‍♂️ Team-building events and activities;

🌆 Sunny, spacious office;

🍔 Food vouchers, breakfast, fruits, and snacks available in the office;

📈 Ability for career and professional growth within the company;

Ready to shine? Let’s make it real.

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