Technical Account Manager

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

❗️Please note that this role is office based for Sofia, Bulgaria (51, Blv. „Cherni Vrah“, Office „X“).

❗️If you need to be relocated, we take care of the process.

We are seeking a proactive, detail-oriented Technical Account Manager to oversee game-provider integrations, manage technical configurations for new brand launches, and serve as the primary liaison between our external partners and internal technical teams.

✅ Responsibilities:

Provider Integration & Brand Launches

• Lead the end-to-end integration of new game providers onto the platform, which includes requesting technical documentation and successfully passing integration tests;
• Manage the process of connecting providers for new brand launches under various markets;
• Exchange and configure crucial integration data with providers, including staging and production endpoints, server IPs, and supported currencies;
• Coordinate with the QA department to ensure all providers are thoroughly tested, and any bugs are resolved before moving to a live production environment.

Technical Operations & Troubleshooting

• Manage and configure provider credentials, sub-providers, and IP whitelisting for both server and office environments;
• Investigate and troubleshoot provider-related bugs and system incidents, escalate complex technical issues to developers, and monitor alert channels;
• Oversee advanced technical setups, including proxy configurations, callback/endpoint URLs, and new currency connections;
• Create, assign, and manage operational tasks for developers, the casino team, and IT support using internal ticketing systems.

Stakeholder Communication & Collaboration

• Act as the primary point of contact for external providers regarding issue reporting, credential management, and general inquiries;
• Collaborate cross-functionally with internal stakeholders, including Project Managers, Casino Teams, Developers, QA, and DevOps;
• Liaise directly with legal and compliance teams to resolve any regulatory questions raised by providers;
• Deliver consistent status updates to Project Managers and the Casino team throughout the lifecycle of a new brand launch.

✅ Requirements:

• Excellent communication skills with a proven ability to clarify task assumptions upfront to minimise the need for rework;
• High adaptability and openness to feedback, demonstrating the ability to listen to new ideas and pivot decisions in response to changing situations;
• Strong proactive problem-solving skills, including the ability to identify, report, and navigate project blockers;
• Familiarity with navigating backend configurations, content management systems (CMS), and task management tools.

✅ Why Sofia Stars? 

🏖️ Up to 25 vacation days;

🤒 6 Undocumented Sick Leave Days;

💷 Monthly food vouchers (102 EUR);

🏥 Private Medical Insurance;

🏋🏼 Multisport Card;

🎁 Birthday, Wedding and Newborn gifts;

🍔 Breakfast, Friday lunches, fruits, and snacks in the office;

🎭 Monthly company activities and team-building events;

🚀 Career growth opportunities.

Ready to shine? Let’s make it real.

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