Technical Account Manager

Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding.

We are seeking a proactive, detail-oriented Technical Account Manager to oversee game-provider integrations, manage technical configurations for new brand launches, and serve as the primary liaison between our external partners and internal technical teams.

Duties and Responsibilities:

✔️Provider Integration & Brand Launches

• Lead the end-to-end integration of new game providers onto the platform, which includes requesting technical documentation and successfully passing integration tests;
• Manage the process of connecting providers for new brand launches under various markets;
• Exchange and configure crucial integration data with providers, including staging and production endpoints, server IPs, and supported currencies;
• Coordinate with the QA department to ensure all providers are thoroughly tested, and any bugs are resolved before moving to a live production environment.

✔️Technical Operations & Troubleshooting

• Manage and configure provider credentials, sub-providers, and IP whitelisting for both server and office environments;
• Investigate and troubleshoot provider-related bugs and system incidents, escalate complex technical issues to developers, and monitor alert channels;
• Oversee advanced technical setups, including proxy configurations, callback/endpoint URLs, and new currency connections;
• Create, assign, and manage operational tasks for developers, the casino team, and IT support using internal ticketing systems.

✔️Stakeholder Communication & Collaboration

• Act as the primary point of contact for external providers regarding issue reporting, credential management, and general inquiries;
• Collaborate cross-functionally with internal stakeholders, including Project Managers, Casino Teams, Developers, QA, and DevOps;
• Liaise directly with legal and compliance teams to resolve any regulatory questions raised by providers;
• Deliver consistent status updates to Project Managers and the Casino team throughout the lifecycle of a new brand launch.

Role Requirements:

• Excellent communication skills with a proven ability to clarify task assumptions upfront to minimise the need for rework;
• High adaptability and openness to feedback, demonstrating the ability to listen to new ideas and pivot decisions in response to changing situations;
• Strong proactive problem-solving skills, including the ability to identify, report, and navigate project blockers;
• Familiarity with navigating backend configurations, content management systems (CMS), and task management tools.

Our Excellent Benefits:

• Monthly, quarterly, and annual bonuses
• Food vouchers (102 EUR)
• Appreciation gifts (birthday, wedding, newborn, etc.)
• Up to 25 vacation days
• 6 undocumented sick leaves
• Medical insurance and dental coverage
• Sport card 70% coverage (Multisport and/or CoolFit)
• Office massages
• Breakfast, lunch & snacks in the office
• Education budget 
• Monthly team events
• Great office location

Important information:

• This is an office-based position in Sofia, Bulgaria.

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