German VIP Service Support Team Lead

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

Main Duties and Responsibilities:

• Manage the overall running of the VIP team;
• Develop & implement strategic plans to ensure VIP Managers grow within their roles;
• Achieving progress and hitting VIP targets by successfully managing the team and assessing the teams’ strengths & addressing weaknesses;
• Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships;
• Manage and understand your team’s markets and KPIs and take appropriate action to capitalize on opportunities and fill gaps; 
• Improving upon current procedures and implementing new processes;
• Weekly reporting on team and market performance;
• Conducting regular 1:1’s & Performance management;
• Any other tasks assigned by Head or Director of Department.

Job Requirement / Skills:

• Strong interpersonal skills;
• Fluent English and German;
• Gambling industry Knowledge and Experience is a must;
• Working knowledge of Microsoft office;
• Excellent organisational and time-management skills;
• Excellent understanding of VIP Player Management;
• Strong People management skills;
• Excellent oral and written communication skills;
• Scheduling and work planning;
• Presenting and report skills.

We offer excellent benefits:

• Monthly food vouchers (200 BGN);
• Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
• Starting from 20 paid leave days;
• 6 additional days of sick leaves without document required;
• Birthday gift cards;
• Sports card (Multisport);
• Wedding and newborn gifts;
• Breakfast, Friday lunches, fruits, and snacks in the office;
• Team-building events and activities;
• Career growth opportunities;
• Sunny, spacious office.

Ready to shine? Let’s make it real.