Sportsbook Risk Manager

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

Qualities needed for the position:

• Extensive interest in sport and understanding of betting;
• Proactive, results driven and hands-on approach towards problem solving;
• Ability to work independently and part of a team;
• Good English communication skills;
• Experience working with MS Office applications;

Main tasks:

• Deep analysis of betting patterns and trends in Sportsbook;
• Analyse daily/weekly/monthly trends and performance;
• Provide fact-based recommendations and actions to the Sports team and decision makers;
• Collaborate with all relevant internal departments to improve player focus and bonus usage optimisation;

Duties on daily basis:

• Checking and preparing multiple reports related to our Sportsbook product;
• Profiling clients and customer groups;
• Mark and grade individual customers based on betting pattern and behaviour;
• Monitor incoming Sports bets;
• Creating tailored bonus plans for specific customers;
• Constant collaboration with all relevant departments;
• Managing sportsbook product risk;
• Constant checking of history and trends within our client base;
• Identifying bonus abuse and fraudulent activity;
• Monitoring and analysing data in a number of tools simultaneously;
• Identifying and implementing ways of improving the workflow and optimising efficiencies;

Why us?

• Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
• Competitive salary and attractive bonus scheme;
• Working in a dynamic International company;
• Birthday celebration present;
• Ability for career and professional growth within the company;
• Sports card (Multi-sport) - partly covered & team-building events and activities;
• Sunny, spacious office;
• Wedding and newborn gifts;
• Time for proper rest and 20 working days of Annual Vacation, maternity leave support;
• Breakfast, food vouchers, fruits, and snacks available in the office.

Ready to shine? Let’s make it real.