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English VIP Account Manager

Sofia City, Bulgaria

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 

 
We are looking for an English VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.
 
Requirements:
  • Proficiency in English written and spoken;
  • Proactive person with good support/sales skills;
  • Strong communication and negotiation skills;
  • Attention to details;
  • Previous experience will be considered as an advantage.
Duties and Responsibilities:
  • Being able to search and find for solutions of customers’ issues;
  • Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
  • Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
  • Ensure that products’ compliance is being followed according to relevant regulations;
  • Previous experience as a Sales agent will be considered as an advantage.
  • Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)
We offer excellent benefits:
  • Competitive salary and Monthly KPIs bonus;
  • Working in a dynamic International company;
  • Ability of career and professional growth within the company;
  • Social benefits and team buildings;
  • Sunny, spacious office.

Ready to shine? Let’s make it real.

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